Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re on a mission to transform how customers buy, manage, and grow their Salesforce relationships by delivering intuitive, scalable digital experiences.
As Product Director, eCommerce & Self-Service, you will define and drive the vision, strategy, and execution of Salesforce’s next-generation digital commerce ecosystem. This includes ownership of our customer-facing platforms—such as the Billing Portal with its new agentic experiences for guided actions, the Tableau Portal and Store, and the OneCheckout global payment experience—as well as the unified API-first service layer that enables seamless, cross-channel capabilities at scale.
You’ll define a strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role offers a unique opportunity to shape the commerce foundation for Salesforce’s future, influencing key decisions across engineering, architecture, UX, and GTM teams.
What You’ll Own
Customer-Facing Experiences
Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
Unified Service Layer
API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact
Set the Vision: Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.
Build the Future: Drive next-gen capabilities powered by Agentforce, Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.
Lead and Scale: Grow and empower a talented product team to deliver high-impact outcomes.
Influence at Scale: Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.
Own the Metrics: Define KPIs for adoption, revenue impact, and operational efficiency—tracking progress transparently and iterating for impact.
Who You Are
Strategic Product Leader: 10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Platform Visionary: Experience leading platform-level products and unified service layers at global scale.
Technically Fluent: Strong understanding of API-first design, integrations, and commerce architecture.
Executive Communicator: Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Preferred Experience
SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us
eCommerce and self-service are core to Salesforce’s growth strategy. This is your chance to own the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You’ll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways—powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.
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