Conference Services Manager
As Conference Services Manager, you will be the orchestrator of exceptional experiences, thoughtfully bringing to life everything from executive meetings to elegant soires across our 19,000 square feet of refined event space. Serving as the key point of contact for our clients, you will collaborate closely with internal teams to ensure each event unfolds effortlessly and reflects our world-class service standards.
Primary Responsibilities
- Serve as the primary contact for all Group events (Rooms only & Banquets) post-contractexecuting flawless planning, detailing, and on-site coordination.
- Guide clients in menu selection, layout design, event timelines, and logistical execution to reflect their vision and the InterContinental brand standards.
- Collaborate closely with the internal Banquet and Culinary teams on food, beverage, dcor, and service flow.
- Secure and manage relationships with preferred third-party vendors to enhance the guest experience.
- Conduct thorough site inspections, pre-event walkthroughs, and final event checks to ensure every element is prepared and polished.
- Personally welcome group contacts and maintain high-touch communication throughout each event.
- Follow up post-departure to secure guest satisfaction and cultivate future business.
- Maintain detailed client records, update & distribute event orders and Group Resumes.
Support sales actions plans and department strategy, and assist with monthly forecasting as needed. Represent the hotel with sophistication, hospitality, and professionalism in both demeanor and appearance. Collaborate with all operational departments, ensuring service excellence through ongoing communication and coordination.
Pay Range of $33-$37/hour depending on experience.
Ideal Candidate Profile Required Skills & Experience
- Minimum of 2 years' experience in event planning or catering in a luxury hospitality setting.
- Previous exposure to hotel food & beverage operations and experience working with Unions strongly preferred.
- Experience with Delphi/ Salesforce FDC or similar Groups & Events management system preferred.
- Strong organizational skills, ability to manage multiple events/clients at once.
- Demonstrated creativity in event curation and strategic problem solving.
- Excellent verbal and written communication skills in English.
- Strong analytical skills and cost estimation.
- Ability to maintain poise, efficiency, and service excellence in high-pressure situations.
- Must uphold the highest standards of guest and team confidentiality and demonstrate impeccable ethics and discretion.
Physical Requirements
- Frequent walking, standing, and movement throughout the hotel.
- Occasional bending, stooping, kneeling, reaching, and lifting up to 25 lbs.
- Effective communication requiring regular speaking and hearing.