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Investigator IV
The selected candidate must reside within a one (1) hour commute from a TxDMV Regional Service Center. Telework may be available based on TxDMV operational needs. General Description: Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Essential Duties: Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken. Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules; documents observations/findings. Evaluates complaints filed to determine applicability of regulatory statutes. Identifies, gathers and examines complex records necessary to complete investigations. Develops lists, contacts and/or interviews potential witnesses. Prepares and completes investigative reports. Conducts field inspections and completes inspection reports. Issuance of Notice of Violations (NOV) when necessary. Coordinates with regulated businesses and consumers. Answers inquiries and provides guidance to regulated businesses. Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction. Makes recommendations concerning administrative penalties and assists in the settlement of violations. Facilitates resolution of complaints through mediation efforts with all concerned parties. Maintains case suspense files. Provides expert testimony in court cases. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed. Performs other job-related duties as assigned. Knowledge, Skills, Abilities: Considerable knowledge of investigative practices and procedures. Working knowledge of arbitration, mediation, and negotiation. Auditing and investigative methods, practices and procedures. Applicable laws, rules and regulations. Legal terminology. Proficient skill in scheduling work assignments, public relations, analyzing and organizing technical data, conducting interviews, the use of personal computers and applicable programs, applications and systems, interpreting and applying laws, rules and regulations. Qualifications: Education: Graduation from high school or equivalent. College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year per year basis. Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position. Experience: Four (4) years progressively responsible experience in criminal or regulatory enforcement investigative work. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. Additional Information: Benefits: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan, Paid Group Health Life Insurance for employees, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Dependent Optional Life Insurance, Dependent Health Life Insurance, Dental Insurance, Voluntary ADD Insurance, Vision Health, Dependent care flexible spending accounts. Qualified Employer: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program. Registration, Certification and/or Licensure: A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job Offer and Continuation of Employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and drivers record check. Compliance with Selective Service registration for males ages 18-25.
The selected candidate must reside within a one (1) hour commute from a TxDMV Regional Service Center. Telework may be available based on TxDMV operational needs. General Description: Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Essential Duties: Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken. Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules; documents observations/findings. Evaluates complaints filed to determine applicability of regulatory statutes. Identifies, gathers and examines complex records necessary to complete investigations. Develops lists, contacts and/or interviews potential witnesses. Prepares and completes investigative reports. Conducts field inspections and completes inspection reports. Issuance of Notice of Violations (NOV) when necessary. Coordinates with regulated businesses and consumers. Answers inquiries and provides guidance to regulated businesses. Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction. Makes recommendations concerning administrative penalties and assists in the settlement of violations. Facilitates resolution of complaints through mediation efforts with all concerned parties. Maintains case suspense files. Provides expert testimony in court cases. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed. Performs other job-related duties as assigned. Knowledge, Skills, Abilities: Considerable knowledge of investigative practices and procedures. Working knowledge of arbitration, mediation, and negotiation. Auditing and investigative methods, practices and procedures. Applicable laws, rules and regulations. Legal terminology. Proficient skill in scheduling work assignments, public relations, analyzing and organizing technical data, conducting interviews, the use of personal computers and applicable programs, applications and systems, interpreting and applying laws, rules and regulations. Qualifications: Education: Graduation from high school or equivalent. College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year per year basis. Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position. Experience: Four (4) years progressively responsible experience in criminal or regulatory enforcement investigative work. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent. Additional Information: Benefits: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan, Paid Group Health Life Insurance for employees, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Dependent Optional Life Insurance, Dependent Health Life Insurance, Dental Insurance, Voluntary ADD Insurance, Vision Health, Dependent care flexible spending accounts. Qualified Employer: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program. Registration, Certification and/or Licensure: A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job Offer and Continuation of Employment is contingent upon: Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and drivers record check. Compliance with Selective Service registration for males ages 18-25.