Accolade
Intake Coordinator I
The Intake Coordinator I is a key member of our front-line operations, responsible for supporting the intake and coordination of member requests and interactions. This role is focused on providing timely, empathetic, and accurate assistance across multiple communication channels, including phone, chat, and digital intake forms. Key Responsibilities: Handle inbound calls from members, providers, and partner organizations with professionalism and empathy. Support referral processing by coordinating requests submitted by third-party partners. Monitor and respond to live chat inquiries, providing prompt and accurate support to members and stakeholders. Review and assist with electronic (EMO) requests submitted by members via digital platforms. Accurately document member interactions and referral details in internal systems in real-time. Collaborate with internal teams to ensure smooth case transitions and excellent member service. Identify and escalate urgent issues or complex cases to the appropriate team or leadership. Maintain a strong working knowledge of intake policies, EMO procedures, and referral workflows. Qualifications: High school diploma or equivalent required. Minimum 1 year of experience in a call center, healthcare coordination, or customer service role. Strong communication skills across phone, chat, and written documentation. Comfortable multitasking in a fast-paced, technology-driven environment. Empathetic, detail-oriented, and organized. Preferred Skills: Familiarity with EMR systems or referral management platforms. Experience in healthcare, insurance, or medical records coordination. Bilingual (English/Spanish) is a plus. The salary range for this role is: $35,200-$51,000 Annually. Total rewards include comprehensive medical, dental, vision, life, and disability benefits, including access to health advocacy, care, and expert medical opinion services. Other benefits include an HDHP medical plan with generous employer contributions towards an HSA, a 401(k) Retirement Plan with matching employer contributions, open time off, accrued sick & safe time off, generous holiday schedule + 5 floating holidays, paid parental leave, subsidized commuter benefits programs, virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace, and 1 volunteer day per year. Location: You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please dont hesitate to reach out! Research shows that candidates from underrepresented backgrounds often dont apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we arent looking for someone who checks each box on a page; were looking for active learners and people who care about disrupting the current health and care with their unique experiences.
The Intake Coordinator I is a key member of our front-line operations, responsible for supporting the intake and coordination of member requests and interactions. This role is focused on providing timely, empathetic, and accurate assistance across multiple communication channels, including phone, chat, and digital intake forms. Key Responsibilities: Handle inbound calls from members, providers, and partner organizations with professionalism and empathy. Support referral processing by coordinating requests submitted by third-party partners. Monitor and respond to live chat inquiries, providing prompt and accurate support to members and stakeholders. Review and assist with electronic (EMO) requests submitted by members via digital platforms. Accurately document member interactions and referral details in internal systems in real-time. Collaborate with internal teams to ensure smooth case transitions and excellent member service. Identify and escalate urgent issues or complex cases to the appropriate team or leadership. Maintain a strong working knowledge of intake policies, EMO procedures, and referral workflows. Qualifications: High school diploma or equivalent required. Minimum 1 year of experience in a call center, healthcare coordination, or customer service role. Strong communication skills across phone, chat, and written documentation. Comfortable multitasking in a fast-paced, technology-driven environment. Empathetic, detail-oriented, and organized. Preferred Skills: Familiarity with EMR systems or referral management platforms. Experience in healthcare, insurance, or medical records coordination. Bilingual (English/Spanish) is a plus. The salary range for this role is: $35,200-$51,000 Annually. Total rewards include comprehensive medical, dental, vision, life, and disability benefits, including access to health advocacy, care, and expert medical opinion services. Other benefits include an HDHP medical plan with generous employer contributions towards an HSA, a 401(k) Retirement Plan with matching employer contributions, open time off, accrued sick & safe time off, generous holiday schedule + 5 floating holidays, paid parental leave, subsidized commuter benefits programs, virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace, and 1 volunteer day per year. Location: You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please dont hesitate to reach out! Research shows that candidates from underrepresented backgrounds often dont apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we arent looking for someone who checks each box on a page; were looking for active learners and people who care about disrupting the current health and care with their unique experiences.