ChaseSource
Job Title:
Customer Service Representative (CSR) Supervisor Location:
Houston, TX- Must be willing to work at any office location in Harris County Employment Type:
Full-Time (Days and hours may vary based on departmental needs and may include days, evenings, nights, and weekends. Supervisors may be reassigned to different call center locations based on business requirements.)
Description The CSR Supervisor is responsible for overseeing the performance and productivity of assigned staff to ensure departmental goals, service quality, and professionalism standards are met. This role manages escalated customer inquiries, delivers performance reviews, provides coaching and feedback, and monitors time and attendance. The supervisor collaborates with management on disciplinary actions and ensures inventory and transaction records align with financial reports and organizational protocols.
Responsibilities Supervise and monitor employee performance to meet departmental goals and service standards Prepare and deliver performance reviews with constructive feedback and action plans Manage escalated calls and inquiries, ensuring timely and policy-compliant resolutions Collaborate with management to recommend disciplinary actions in line with company policy Audit inventory and processed transactions against financial reports Approve time off requests and monitor daily attendance, including breaks and lunches Perform other duties as assigned Knowledge, Skills and Abilities Strong supervisory and leadership skills Expertise in customer service, de-escalation, and negotiation Excellent written and verbal communication skills Proficiency in Microsoft Office and general computer applications Ability to make sound decisions independently using company policies Team-oriented mindset with adaptability to change Ability to maintain confidentiality and handle sensitive information Knowledge of state statutes related to toll violations and collections Strong time management and prioritization skills Typing speed of at least 35 WPM Requirements High school diploma or equivalent from an accredited institution Bilingual fluency in English and Spanish preferred Minimum of 4 consecutive years in a call-center environment Minimum of 4 years of customer service experience Minimum of 3 years of supervisory or leadership experience Proficient computer skills and ability to learn new systems quickly Ability to perform under pressure in a fast-paced environment Strong problem-solving and conflict resolution skills Professional phone etiquette and ability to manage difficult calls Excellent organizational skills and attention to detail Must be available to work 40 hours per week and commit to any 8-hour shift between Monday
Saturday, 6:30 AM to 8:00 PM
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at
https://chasesource.com/privacy-policy/ .
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
#TheresaLMETC
Customer Service Representative (CSR) Supervisor Location:
Houston, TX- Must be willing to work at any office location in Harris County Employment Type:
Full-Time (Days and hours may vary based on departmental needs and may include days, evenings, nights, and weekends. Supervisors may be reassigned to different call center locations based on business requirements.)
Description The CSR Supervisor is responsible for overseeing the performance and productivity of assigned staff to ensure departmental goals, service quality, and professionalism standards are met. This role manages escalated customer inquiries, delivers performance reviews, provides coaching and feedback, and monitors time and attendance. The supervisor collaborates with management on disciplinary actions and ensures inventory and transaction records align with financial reports and organizational protocols.
Responsibilities Supervise and monitor employee performance to meet departmental goals and service standards Prepare and deliver performance reviews with constructive feedback and action plans Manage escalated calls and inquiries, ensuring timely and policy-compliant resolutions Collaborate with management to recommend disciplinary actions in line with company policy Audit inventory and processed transactions against financial reports Approve time off requests and monitor daily attendance, including breaks and lunches Perform other duties as assigned Knowledge, Skills and Abilities Strong supervisory and leadership skills Expertise in customer service, de-escalation, and negotiation Excellent written and verbal communication skills Proficiency in Microsoft Office and general computer applications Ability to make sound decisions independently using company policies Team-oriented mindset with adaptability to change Ability to maintain confidentiality and handle sensitive information Knowledge of state statutes related to toll violations and collections Strong time management and prioritization skills Typing speed of at least 35 WPM Requirements High school diploma or equivalent from an accredited institution Bilingual fluency in English and Spanish preferred Minimum of 4 consecutive years in a call-center environment Minimum of 4 years of customer service experience Minimum of 3 years of supervisory or leadership experience Proficient computer skills and ability to learn new systems quickly Ability to perform under pressure in a fast-paced environment Strong problem-solving and conflict resolution skills Professional phone etiquette and ability to manage difficult calls Excellent organizational skills and attention to detail Must be available to work 40 hours per week and commit to any 8-hour shift between Monday
Saturday, 6:30 AM to 8:00 PM
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at
https://chasesource.com/privacy-policy/ .
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
#TheresaLMETC