Frontier Group Holdings
Lead Engineer - IT Station Support
Frontier Group Holdings, Denver, Colorado, United States, 80202
Lead Engineer - IT Station Support
Job Category: Information Technology Requisition Number: LEADE005087 Salary Range: $81,752 - $108,511 Location: Denver Intl Airport F9, Denver, CO 80249, USA Pay or shift range: $81,752 USD to $108,511 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Job Description: Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way. What We Stand For Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends so they can experience what makes us so great Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors Enjoy a 'Dress for your Day' business casual environment Flexible work schedules that support work/life balance Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship What Will You Be Doing? The Station Support Senior Engineer serves as the primary owner and strategic manager of IT services across a significant portfolio of regional medium to large-sized airports serviced by Frontier Airlines. This role ensures a seamless and consistent user experience across the enterprise by overseeing the implementation, maintenance, and optimization of critical IT infrastructure. As a senior leader within the IT operations team, this individual is responsible for directing and supervising the resolution of complex endpoint, telecommunications, and network connectivity challenges that are unique to the airline industry. The Senior Engineer will lead and coordinate the investigative process, ensuring timely and effective problem resolution while proactively identifying trends and implementing preventative measures. Beyond direct technical expertise, the Station Support Senior Engineer will provide mentorship and guidance to junior engineers, setting performance expectations and ensuring adherence to best practices. The role requires taking ownership of critical service requests, including advanced troubleshooting of computer and operating system issues, deployment of desktop hardware, and managing enterprise software installations. Additionally, the Senior Engineer will spearhead the development of comprehensive IT manuals, training programs, and knowledge resources to standardize processes and elevate the technical proficiency of the team. In this supervisory capacity, the Senior Engineer will serve as the primary liaison between airline personnel, airport stakeholders, and vendors to ensure IT service excellence and compliance with service-level agreements (SLAs). This includes overseeing the successful completion of assigned projects, optimizing resource allocation, and ensuring that all IT services align with business objectives. Furthermore, this role involves strategic decision-making related to incident escalation, travel prioritization, and operational support logistics. The Senior Engineer will assess and direct junior IT personnel on deployment needs, balancing urgent on-site interventions with remote resolutions, while maintaining an efficient and well-coordinated travel schedule for field support. Through a combination of technical leadership, strategic oversight, and mentorship, the Station Support Senior Engineer plays a pivotal role in shaping the IT service delivery framework, driving continuous improvement initiatives, and ensuring a resilient and high-performing IT ecosystem across Frontier Airlines' operational network. Essential Functions Oversee and direct all aspects of staff management, ensuring the effective recruitment, training, evaluation, motivation, delegation, and supervision of personnel to drive high-performance outcomes and professional growth. Develop, implement, and enforce IT standards, procedures, best practices, and business processes to ensure consistency, efficiency, and alignment with corporate objectives. Act as a key liaison between IT and other business units, establishing and maintaining a collaborative framework that supports and enhances the organization's business model. Monitor, analyze, and report on internal customer and end-user support activities, identifying trends, providing strategic recommendations, and ensuring continuous service improvement. Lead and coordinate IT-related equipment and peripheral deployments across all Frontier Airlines locations, ensuring timely and efficient placement while conducting site surveys for new operational locations. Govern and enforce compliance with security and regulatory controls, including SOX, PCI, and TSA, ensuring adherence to all relevant standards and mitigating security risks. Provide executive-level project status updates, reporting progress to senior management, business leadership, and project managers to maintain alignment and transparency. Exercise sound judgment and professional initiative in developing proactive, constructive solutions for customer and end-user support challenges, escalations, and operational disruptions. Manage and oversee all administrative tasks with precision and timeliness, including work and vacation schedules, expense reports, payroll, performance appraisals, and safety documentation. Supervise, prioritize, and optimize IT service requests, ensuring that all reported issues are efficiently logged, categorized, and resolved within an effective tracking system. Oversee supply chain management responsibilities, ensuring IT asset procurement, inventory control, and resource allocation align with business needs. Collaborate with leadership teams to design and implement optimized IT operational processes that enhance efficiency and business continuity. Provide both on-site and remote supervision for IT installations, troubleshooting, and ongoing maintenance to maintain operational excellence and system reliability. Other Functions Lead and oversee the deployment, maintenance, troubleshooting, and repair of critical IT infrastructure, including printers, workstations, laptops, tablets, mobile devices, kiosks, network systems, VoIP, and air-to-ground radio devices, ensuring seamless operational performance. Direct and manage complex technical investigations and root cause analysis, swiftly resolving IT challenges that impact airports, training facilities, maintenance hangars, and corporate offices, minimizing downtime and enhancing system reliability. Supervise and optimize the configuration, deployment, and troubleshooting of Windows OS, iOS, and macOS environments, ensuring compliance with enterprise IT standards. Oversee and execute hands-on IT support for technology backups, system maintenance, imaging, operating system updates, software lifecycle management, and system restorations, ensuring business continuity and peak efficiency. Lead structured cabling initiatives, including implementation, testing, labeling, troubleshooting, and documentation of low-voltage Ethernet and fiber optics infrastructure, ensuring adherence to industry standards. Administer and govern Active Directory environments, overseeing Organizational Unit management, user authentication, security policies, and Group Policy enforcement, ensuring robust identity and access management practices. Cultivate and manage relationships with business leadership, vendors, and strategic partners, aligning IT operations with business objectives and ensuring service expectations are met or exceeded. Lead site surveys and infrastructure project planning for airport openings, closures, and expansions, ensuring all IT components are effectively deployed and operational from day one. Assume ownership and accountability for a large subset of Frontier Airlines locations, providing strategic IT oversight and ensuring all IT-related operations align with corporate goals. Oversee and coordinate cross-functional collaboration between internal IT teams, external vendors, business units, and key stakeholders, ensuring project deliverables are met within established deadlines and quality benchmarks. Supervise ticket
Job Category: Information Technology Requisition Number: LEADE005087 Salary Range: $81,752 - $108,511 Location: Denver Intl Airport F9, Denver, CO 80249, USA Pay or shift range: $81,752 USD to $108,511 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Job Description: Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way. What We Stand For Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines Buddy passes for your friends so they can experience what makes us so great Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors Enjoy a 'Dress for your Day' business casual environment Flexible work schedules that support work/life balance Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship What Will You Be Doing? The Station Support Senior Engineer serves as the primary owner and strategic manager of IT services across a significant portfolio of regional medium to large-sized airports serviced by Frontier Airlines. This role ensures a seamless and consistent user experience across the enterprise by overseeing the implementation, maintenance, and optimization of critical IT infrastructure. As a senior leader within the IT operations team, this individual is responsible for directing and supervising the resolution of complex endpoint, telecommunications, and network connectivity challenges that are unique to the airline industry. The Senior Engineer will lead and coordinate the investigative process, ensuring timely and effective problem resolution while proactively identifying trends and implementing preventative measures. Beyond direct technical expertise, the Station Support Senior Engineer will provide mentorship and guidance to junior engineers, setting performance expectations and ensuring adherence to best practices. The role requires taking ownership of critical service requests, including advanced troubleshooting of computer and operating system issues, deployment of desktop hardware, and managing enterprise software installations. Additionally, the Senior Engineer will spearhead the development of comprehensive IT manuals, training programs, and knowledge resources to standardize processes and elevate the technical proficiency of the team. In this supervisory capacity, the Senior Engineer will serve as the primary liaison between airline personnel, airport stakeholders, and vendors to ensure IT service excellence and compliance with service-level agreements (SLAs). This includes overseeing the successful completion of assigned projects, optimizing resource allocation, and ensuring that all IT services align with business objectives. Furthermore, this role involves strategic decision-making related to incident escalation, travel prioritization, and operational support logistics. The Senior Engineer will assess and direct junior IT personnel on deployment needs, balancing urgent on-site interventions with remote resolutions, while maintaining an efficient and well-coordinated travel schedule for field support. Through a combination of technical leadership, strategic oversight, and mentorship, the Station Support Senior Engineer plays a pivotal role in shaping the IT service delivery framework, driving continuous improvement initiatives, and ensuring a resilient and high-performing IT ecosystem across Frontier Airlines' operational network. Essential Functions Oversee and direct all aspects of staff management, ensuring the effective recruitment, training, evaluation, motivation, delegation, and supervision of personnel to drive high-performance outcomes and professional growth. Develop, implement, and enforce IT standards, procedures, best practices, and business processes to ensure consistency, efficiency, and alignment with corporate objectives. Act as a key liaison between IT and other business units, establishing and maintaining a collaborative framework that supports and enhances the organization's business model. Monitor, analyze, and report on internal customer and end-user support activities, identifying trends, providing strategic recommendations, and ensuring continuous service improvement. Lead and coordinate IT-related equipment and peripheral deployments across all Frontier Airlines locations, ensuring timely and efficient placement while conducting site surveys for new operational locations. Govern and enforce compliance with security and regulatory controls, including SOX, PCI, and TSA, ensuring adherence to all relevant standards and mitigating security risks. Provide executive-level project status updates, reporting progress to senior management, business leadership, and project managers to maintain alignment and transparency. Exercise sound judgment and professional initiative in developing proactive, constructive solutions for customer and end-user support challenges, escalations, and operational disruptions. Manage and oversee all administrative tasks with precision and timeliness, including work and vacation schedules, expense reports, payroll, performance appraisals, and safety documentation. Supervise, prioritize, and optimize IT service requests, ensuring that all reported issues are efficiently logged, categorized, and resolved within an effective tracking system. Oversee supply chain management responsibilities, ensuring IT asset procurement, inventory control, and resource allocation align with business needs. Collaborate with leadership teams to design and implement optimized IT operational processes that enhance efficiency and business continuity. Provide both on-site and remote supervision for IT installations, troubleshooting, and ongoing maintenance to maintain operational excellence and system reliability. Other Functions Lead and oversee the deployment, maintenance, troubleshooting, and repair of critical IT infrastructure, including printers, workstations, laptops, tablets, mobile devices, kiosks, network systems, VoIP, and air-to-ground radio devices, ensuring seamless operational performance. Direct and manage complex technical investigations and root cause analysis, swiftly resolving IT challenges that impact airports, training facilities, maintenance hangars, and corporate offices, minimizing downtime and enhancing system reliability. Supervise and optimize the configuration, deployment, and troubleshooting of Windows OS, iOS, and macOS environments, ensuring compliance with enterprise IT standards. Oversee and execute hands-on IT support for technology backups, system maintenance, imaging, operating system updates, software lifecycle management, and system restorations, ensuring business continuity and peak efficiency. Lead structured cabling initiatives, including implementation, testing, labeling, troubleshooting, and documentation of low-voltage Ethernet and fiber optics infrastructure, ensuring adherence to industry standards. Administer and govern Active Directory environments, overseeing Organizational Unit management, user authentication, security policies, and Group Policy enforcement, ensuring robust identity and access management practices. Cultivate and manage relationships with business leadership, vendors, and strategic partners, aligning IT operations with business objectives and ensuring service expectations are met or exceeded. Lead site surveys and infrastructure project planning for airport openings, closures, and expansions, ensuring all IT components are effectively deployed and operational from day one. Assume ownership and accountability for a large subset of Frontier Airlines locations, providing strategic IT oversight and ensuring all IT-related operations align with corporate goals. Oversee and coordinate cross-functional collaboration between internal IT teams, external vendors, business units, and key stakeholders, ensuring project deliverables are met within established deadlines and quality benchmarks. Supervise ticket