Trailborn Highlands
Highlands Supper Club - Host
Trailborn Highlands, Highlands, North Carolina, United States, 28741
Job Description
Job Description POSITION – HOST RATE OF PAY - $16.00 - $18.00 PER HOUR EMPLOYEE CATEGORY - SEASONAL
ABOUT OUR ROLE Under the direction and guidance of the Food & Beverage Manager, the Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing. ABOUT OUR VALUES We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes ESSENTIAL FUNCTIONS Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
Review all guest feedback and summarize for staff and management to review daily.
Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
QUALIFICATIONS Experience: Previous customer service or hospitality experience preferred, but not required
Experience handling reservations or guest seating systems is a plus
Skills: Excellent communication and interpersonal skills
Ability to stay positive and composed under pressure
Strong organizational and multitasking abilities
Basic math skills (for handling waitlists and seating rotations)
Attributes: Friendly, approachable, and professional demeanor
Enthusiastic about creating a welcoming environment for guests
Punctual, reliable, and well-groomed
Team-oriented with a flexible, can-do attitude
PHYSICAL REQUIREMENTS Ability to stand for extended periods
Comfortable walking and moving around the dining area
Ability to occasionally lift items up to 25 pounds (e.g., chairs).
ABOUT OUR BENEFITS
Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Yes - - Dental (with company contribution) Yes - - Vision (with company contribution) Yes - - 401(k) (with company match) Yes Yes - Paid Time Off Yes Yes - Sick Time Yes Yes
Employee Dining Discounts Yes Yes Yes Employee Marketplace Discounts Yes Yes Yes
SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s
responsibilities/tasks
may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Job Description POSITION – HOST RATE OF PAY - $16.00 - $18.00 PER HOUR EMPLOYEE CATEGORY - SEASONAL
ABOUT OUR ROLE Under the direction and guidance of the Food & Beverage Manager, the Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing. ABOUT OUR VALUES We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes ESSENTIAL FUNCTIONS Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
Review all guest feedback and summarize for staff and management to review daily.
Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
QUALIFICATIONS Experience: Previous customer service or hospitality experience preferred, but not required
Experience handling reservations or guest seating systems is a plus
Skills: Excellent communication and interpersonal skills
Ability to stay positive and composed under pressure
Strong organizational and multitasking abilities
Basic math skills (for handling waitlists and seating rotations)
Attributes: Friendly, approachable, and professional demeanor
Enthusiastic about creating a welcoming environment for guests
Punctual, reliable, and well-groomed
Team-oriented with a flexible, can-do attitude
PHYSICAL REQUIREMENTS Ability to stand for extended periods
Comfortable walking and moving around the dining area
Ability to occasionally lift items up to 25 pounds (e.g., chairs).
ABOUT OUR BENEFITS
Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Yes - - Dental (with company contribution) Yes - - Vision (with company contribution) Yes - - 401(k) (with company match) Yes Yes - Paid Time Off Yes Yes - Sick Time Yes Yes
Employee Dining Discounts Yes Yes Yes Employee Marketplace Discounts Yes Yes Yes
SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s
responsibilities/tasks
may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.