Modern Construction Services
Account Manager (Facilities Maintenance Client Services)
Modern Construction Services, Charlotte, North Carolina, United States, 28269
Job Description
Job Description
Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs. We are seeking a detail-oriented and highly organized Account Manager to support our nationwide clients and facilities maintenance operations. This starting salary for this position is $62,500/year, and following the successful completion of a training period this position does offer a salary increase and a hybrid-remote (work from home) schedule. In addition to the base salary, team members in this role earn between $10,000 and $30,000 annually in bonuses. This performance-based bonus structure is paid quarterly and offers significant earning potential for candidates who consistently meet or exceed expectations. This desk-based role is responsible for managing a high volume of work orders, coordinating with multiple clients, and ensuring timely and efficient service delivery across construction, repair, and remodel trades. The ideal candidate will have experience working with work order management platforms, client portals, and a strong understanding of facilities maintenance workflows. As the primary point of contact for clients, you’ll ensure exceptional service delivery using multiple software platforms and client portals. This role requires strong communication skills, technical proficiency, and a customer-first mindset to drive operational excellence and client satisfaction. Requirements Serve as the primary point of contact for client service requests and inquiries. Manage and dispatch a high volume of work orders using computerized management and client portal systems. Coordinate with vendors and internal teams to ensure timely completion of maintenance and repair tasks. Monitor service level agreements (SLAs) and escalate issues as needed to meet client expectations. Maintain accurate records of work order status, scope of work, and client communications. Support nationwide clients across multiple sites, ensuring consistent service quality. Assist in scope development for construction, repair, and remodel projects. Generate reports and analyze data to identify trends and improve service delivery. Collaborate with cross-functional teams to resolve service issues and optimize workflows. Serve as the main contact for nationwide clients, ensuring prompt and professional communication regarding service requests and work order status. Build and maintain strong relationships with client stakeholders, understanding their unique needs and service expectations. Provide proactive updates, performance reporting, and issue resolution to enhance client satisfaction and retention. Manage and process maintenance work orders using cloud-based management software and client-specific portals, to ensure seamless data flow and accurate reporting. Reconcile discrepancies between internal systems and client portals to maintain data integrity. Ensure work orders are accurately recorded, prioritized, and dispatched to appropriate technicians, subcontractors or vendors. Monitor progress and ensure timely resolution in alignment with client service level agreements (SLAs) and key performance indicators (KPIs). Analyze data to identify patterns, inefficiencies, and opportunities for service improvement. Collaborate with internal teams to streamline workflows and enhance work order management functionality.
Basic Skills: 2+ years of experience in client services, facilities operations, or work order coordination. Experience managing nationwide client accounts and working with multiple software platforms and Microsoft Office Suite. Strong communication, problem-solving, and relationship-building skills. Ability to manage competing priorities in a fast-paced, service-driven environment.
Preferred Skills: Proficiency in a Maintenance Management System (i.e., FEXA, ServiceChannel, Corrigo, FacilityForce). Familiarity with construction trades (electrical, plumbing, carpentry, HVAC, masonry, etc.) and vendor coordination. Experience with SLA/KPI tracking and performance reporting. Bachelor’s degree in Business Administration, Facilities Management, or related field preferred. Knowledge of compliance standards (OSHA, ADA, EPA). Benefits Competitive, performance-based bonus paid quarterly. Annual profit sharing. Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k).
Job Description
Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling construction and maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs. We are seeking a detail-oriented and highly organized Account Manager to support our nationwide clients and facilities maintenance operations. This starting salary for this position is $62,500/year, and following the successful completion of a training period this position does offer a salary increase and a hybrid-remote (work from home) schedule. In addition to the base salary, team members in this role earn between $10,000 and $30,000 annually in bonuses. This performance-based bonus structure is paid quarterly and offers significant earning potential for candidates who consistently meet or exceed expectations. This desk-based role is responsible for managing a high volume of work orders, coordinating with multiple clients, and ensuring timely and efficient service delivery across construction, repair, and remodel trades. The ideal candidate will have experience working with work order management platforms, client portals, and a strong understanding of facilities maintenance workflows. As the primary point of contact for clients, you’ll ensure exceptional service delivery using multiple software platforms and client portals. This role requires strong communication skills, technical proficiency, and a customer-first mindset to drive operational excellence and client satisfaction. Requirements Serve as the primary point of contact for client service requests and inquiries. Manage and dispatch a high volume of work orders using computerized management and client portal systems. Coordinate with vendors and internal teams to ensure timely completion of maintenance and repair tasks. Monitor service level agreements (SLAs) and escalate issues as needed to meet client expectations. Maintain accurate records of work order status, scope of work, and client communications. Support nationwide clients across multiple sites, ensuring consistent service quality. Assist in scope development for construction, repair, and remodel projects. Generate reports and analyze data to identify trends and improve service delivery. Collaborate with cross-functional teams to resolve service issues and optimize workflows. Serve as the main contact for nationwide clients, ensuring prompt and professional communication regarding service requests and work order status. Build and maintain strong relationships with client stakeholders, understanding their unique needs and service expectations. Provide proactive updates, performance reporting, and issue resolution to enhance client satisfaction and retention. Manage and process maintenance work orders using cloud-based management software and client-specific portals, to ensure seamless data flow and accurate reporting. Reconcile discrepancies between internal systems and client portals to maintain data integrity. Ensure work orders are accurately recorded, prioritized, and dispatched to appropriate technicians, subcontractors or vendors. Monitor progress and ensure timely resolution in alignment with client service level agreements (SLAs) and key performance indicators (KPIs). Analyze data to identify patterns, inefficiencies, and opportunities for service improvement. Collaborate with internal teams to streamline workflows and enhance work order management functionality.
Basic Skills: 2+ years of experience in client services, facilities operations, or work order coordination. Experience managing nationwide client accounts and working with multiple software platforms and Microsoft Office Suite. Strong communication, problem-solving, and relationship-building skills. Ability to manage competing priorities in a fast-paced, service-driven environment.
Preferred Skills: Proficiency in a Maintenance Management System (i.e., FEXA, ServiceChannel, Corrigo, FacilityForce). Familiarity with construction trades (electrical, plumbing, carpentry, HVAC, masonry, etc.) and vendor coordination. Experience with SLA/KPI tracking and performance reporting. Bachelor’s degree in Business Administration, Facilities Management, or related field preferred. Knowledge of compliance standards (OSHA, ADA, EPA). Benefits Competitive, performance-based bonus paid quarterly. Annual profit sharing. Medical, vision, and dental. Flexible Spending Account (FSA), Health Saving Account (HSA). Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance. Voluntary supplemental life insurance. 401(k).