netPolarity, Inc. (Saicon Consultants, Inc.)
Telecommunications Attendant Trainee
netPolarity, Inc. (Saicon Consultants, Inc.), Palo Alto, California, United States, 94306
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netPolarity, Inc. (Saicon Consultants, Inc.) provided pay range
This range is provided by netPolarity, Inc. (Saicon Consultants, Inc.). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/yr - $25.00/yr Direct message the job poster from netPolarity, Inc. (Saicon Consultants, Inc.) Senior Technical Recruiter at netPolarity, Inc. (Saicon Consultants, Inc.)
Job Title:
Telecommunications Attendant Trainee Location:
Stanford, CA 94305 Duration:
3+ months initial contract, potential for extension Rate Range:
$23-25/hr on W2 Job responsibilities Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls. Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems. Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy. Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). Provide off-hours coverage and support for Stanford entities. Utilize call center and collaboration applications and systems to ensure first call resolutions. Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms. Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation. Adhere to safety rules. Requirements: Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. Ability to interface effectively with high-level professionals, managers, supervisors, and other clients. Ability to exercise tact and diplomacy under pressure. Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute). Hands-on experience with MAC or DOS systems and console operations. Familiarity with automated paging systems. Ability to work in a team environment and effectively contribute as a member of a team. Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines. Physical Requirements Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation. Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). Required to remain on duty without leaving the console for three or more hours at a time. 3 to 6 weeks will be training M-F 5 am to 5 pm, After training- Shift will be fixed between 5 am to 11.30 PM and they will be notified prior to work. Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Administrative, Customer Service, and Information Technology Industries Office Administration, Administrative and Support Services, and Education Administration Programs Referrals increase your chances of interviewing at netPolarity, Inc. (Saicon Consultants, Inc.) by 2x Get notified about new Customer Service Specialist jobs in
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This range is provided by netPolarity, Inc. (Saicon Consultants, Inc.). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/yr - $25.00/yr Direct message the job poster from netPolarity, Inc. (Saicon Consultants, Inc.) Senior Technical Recruiter at netPolarity, Inc. (Saicon Consultants, Inc.)
Job Title:
Telecommunications Attendant Trainee Location:
Stanford, CA 94305 Duration:
3+ months initial contract, potential for extension Rate Range:
$23-25/hr on W2 Job responsibilities Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls. Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems. Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy. Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). Provide off-hours coverage and support for Stanford entities. Utilize call center and collaboration applications and systems to ensure first call resolutions. Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms. Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation. Adhere to safety rules. Requirements: Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. Ability to interface effectively with high-level professionals, managers, supervisors, and other clients. Ability to exercise tact and diplomacy under pressure. Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute). Hands-on experience with MAC or DOS systems and console operations. Familiarity with automated paging systems. Ability to work in a team environment and effectively contribute as a member of a team. Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines. Physical Requirements Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation. Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). Required to remain on duty without leaving the console for three or more hours at a time. 3 to 6 weeks will be training M-F 5 am to 5 pm, After training- Shift will be fixed between 5 am to 11.30 PM and they will be notified prior to work. Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Administrative, Customer Service, and Information Technology Industries Office Administration, Administrative and Support Services, and Education Administration Programs Referrals increase your chances of interviewing at netPolarity, Inc. (Saicon Consultants, Inc.) by 2x Get notified about new Customer Service Specialist jobs in
Stanford, CA . Customer Experience Analyst Lead (Customer Support)
San Jose, CA $53,055.00-$76,930.00 11 months ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Customer Service Operations Specialist - USDS
San Jose, CA $88,000.00-$151,112.00 2 weeks ago Mountain View, CA $65,000.00-$151,527.00 4 days ago Mountain View, CA $15.00-$17.00 2 weeks ago Customer Service Rep. (Mon-Fri 2:00pm - 10:30 pm)
Pleasanton, CA $80,000.00-$100,000.00 1 month ago Customer Service Representative (Part-Time)
Customer Service Representative - State Farm Agent Team Member
San Jose, CA $55,000.00-$75,000.00 1 month ago San Jose, CA $107,930.00-$167,292.00 1 month ago San Jose, CA $60,000.00-$65,000.00 1 year ago Creator & User Excellence Specialist - Customer Support - San Jose
San Jose, CA $110,223.00-$198,445.00 5 days ago San Jose, CA $53,055.00-$76,930.00 7 months ago Customer Relations Representative - State Farm Agent Team Member
San Jose, CA $55,000.00-$75,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr