Systems Administrator Sr - Boston

Responsibilities: Provide Tier 1 & 2 desktop user support Provide support for HUD Baseline desktop and Microsoft Office Suites Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis Perform LAN Administration for Windows 200x servers Install workstation and file server software and hardware - locally and via remote Diagnose and resolve LAN configuration problems Evaluate and diagnose cabling, software and hardware problems Install and support telecommunications hardware Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned Email User support Data backup and restoration Provide technical support for webcast/video teleconferences Security patches and software upgrade surge support Support technology upgrades – both hardware and software Provide problem tracking support (CA Service Center) – end-user desktop/server support Perform field office visits Perform root cause analysis Perform desktop/server decommissioning Documentation of standard IT processes and procedures

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