Mid-Level Technical Account Manager (US Remote)
Join to apply for the Mid-Level Technical Account Manager (US Remote) role at Jobright.ai
Mid-Level Technical Account Manager (US Remote)
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Join to apply for the Mid-Level Technical Account Manager (US Remote) role at Jobright.ai
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Job Summary:
Upwind Security is a next-generation Cloud Security Platform focused on providing precise insights and efficient cloud security management. They are seeking a Technical Account Manager to build strong relationships with customers, ensuring successful onboarding and long-term value from the Upwind platform.
Responsibilities:
• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)
Qualifications:
Required:
• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Excellent communication, problem-solving, and relationship-building skills
• Experience leading technical projects, managing cloud deployments, and driving feature adoption
• Strategic mindset with the ability to align technical solutions to business goals
Preferred:
• Relevant certifications in cloud or security
Company:
Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities. Founded in 2022, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. Upwind Security has a track record of offering H1B sponsorships.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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