Mid-Level Technical Account Manager (US Remote)
Join to apply for the Mid-Level Technical Account Manager (US Remote) role at Jobright.ai
Mid-Level Technical Account Manager (US Remote)
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Join to apply for the Mid-Level Technical Account Manager (US Remote) role at Jobright.ai
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Job Summary:
Upwind Security is a next-generation Cloud Security Platform focused on providing precise insights and efficient cloud security management. They are seeking a Technical Account Manager to build strong relationships with customers, ensuring successful onboarding and long-term value from the Upwind platform.
Responsibilities:
Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)
Qualifications:
Required:
3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing cloud deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Preferred:
Relevant certifications in cloud or security
Company:
Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities. Founded in 2022, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. Upwind Security has a track record of offering H1B sponsorships.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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