The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite , including integrations with related platforms and tools.
Key Responsibilities:
Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.
Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.
Required Skills and Experience:
Excellent communication, troubleshooting, and training skills.
Proven ability to translate business requirements into effective Jira/Atlassian solutions.
Strong scripting or automation experience (e.g., Groovy , ScriptRunner , PowerShell ).
Demonstrated experience supporting ITSM practices such as incident, change, and problem management.
Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs .
Strong familiarity with the Atlassian ecosystem and toolset.
In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.
5–7+ years of experience configuring and administering Jira Service Management in enterprise environments.