IT Subject Matter Expert - Senior (Top Secret)

IT Subject Matter Expert - Senior (Top Secret)

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The IT Subject Matter Expert - Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including integrations with related platforms and tools.
Key Responsibilities

• Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.
• Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.
  

• Excellent communication, troubleshooting, and training skills.
• Proven ability to translate business requirements into effective Jira/Atlassian solutions.
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell).
• Demonstrated experience supporting ITSM practices such as incident, change, and problem management.
• Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs.
• Strong familiarity with the Atlassian ecosystem and toolset.
• In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.
• 5-7+ years of experience configuring and administering Jira Service Management in enterprise environments.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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