A successful, continuously innovating, 15-year-old B-to-B “Sensory Solutions” company is seeking a bright, energetic, organized, process-oriented, adaptable, hands-on leader to join our “next gen” management team. We are a highly automated, computer-centric small business. Our new Director of Operations will guide and manage our several operating departments, including those relating to our commercial background music and scenting services as well as our nationwide audio/video installation and break-fix services. The D.O. will use his/her experience and management skills to oversee departments preparing our customer premises equipment, our warehouse (shipping, receiving and inventory management) operations, our Help Desk, and our Field Service division, with its Project Managers, Dispatcher and Admins. Demonstrating the efficiency of our operation, all this work is presently done by about 15 mostly long-time team members, the vast majority of whom work remotely.
One of the D.O.’s early tasks will be to help us establish a new Operations Center and Warehouse facility in the Denver area, out of which the D.O. will be based. But first, he/she will spend time in our current Southern California facility, learning the various functions of the teams operating there. All the while, he/she will be studying the various processes and operating procedures and be thinking about how they can be improved and made more efficient and customer-friendly using his/her knowledge of AI.
Key Attributes for our Director of Operations
- Strong leadership skills: Inspires, motivates, and provides clear direction across diverse teams, including frontline and management-level staff, including a mix of remote and in-person team members.
- Team building and development: Recognizes strengths, fosters growth, and implements team-based problem solving.
- Conflict resolution: Effectively addresses and resolves team disputes and performance issues.
2. Communication & Interpersonal Abilities
- Outstanding verbal and written communication: Clearly conveys expectations and company updates across all departments.
- Cross-functional collaboration: Bridges gaps among departments (Help Desk, warehouse, field service, production, software development, finance/accounting, sales, C-suite) to align goals and processes.
- Customer-first mindset: Understands and communicates well with both internal and external stakeholders. Understands and exemplifies our “white glove” service standards.
3. Analytical Thinking & Problem Solving
- Process optimization: Identifies inefficiencies, streamlines workflows, and in collaboration with senior management, implements process improvements in operations and service delivery.
- Data-driven decision making: Uses operational and financial metrics to guide strategies and optimize outcomes.
- Adaptability: Recognizes that an entrepreneurial small business operates differently and more spontaneously than a large, highly structured enterprise. Adjusts rapidly to business changes, emergent issues, and evolving service demands.
4. Operational Expertise
- Multi-area understanding: Demonstrates working knowledge in Help Desk operations, production workflows, warehouse management, inventory management, and field service protocols. Experience with offshore procurement helpful but not essential.
- Efficiency & resource allocation: Prioritizes workflow, manpower, and material resources to maximize productivity across all departments and divisions.
5. Strategic Planning & Execution
- Goal alignment: In close collaboration with senior management, develops and cascades company objectives across departments, ensuring cohesive strategies and measurable results.
- Project management: Oversees ongoing projects, manages multiple priorities, and delivers on time.
- Change management: In collaboration with fellow managers and with guidance of senior management, leads operational transformations, such as technology implementations or workflow redesigns.
6. Technical & Industry Acumen
- Tech-savviness: Familiar with, or a quick-study to learn essential software, including proprietary platforms, CRM/accounting system, field service and engineering design management platforms, inventory controls, and basic data analytics tools.
- Compliance and risk awareness: Ensures regulatory requirements and industry standards are consistently met.
7. Personal Characteristics
- Ambition & drive: Demonstrates eagerness to learn, grow, and take on increased challenges and responsibilities, always being mindful of the need to recognize and acknowledge the responsibilities and contributions made by others. Adapts personal expectations to what is realistic to accomplish and achieve in a small, essentially family-run business.
- Resilience and demeanor: Maintains calm composure and focus when under pressure, when handling problems that necessarily involve senior or junior staff, or facing setbacks. Fits comfortably into a company culture of “no drama” and “no temper tantrums”.
- Initiative: Proactively identifies opportunities for improvement and acts without waiting for direction.
Basic Requirements
US Citizen or Green Card. Bachelor’s degree required, Master’s preferred. Minimum 5-years progressive experience in operations management required. Experience working in a small business preferred. Facility with technology, computer assisted business processes, custom software and AI a plus. Veterans are encouraged to apply. Equal Opportunity Employer.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
- 401(k)
- Health insurance
- Paid time off
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Advertising Services
Referrals increase your chances of interviewing at Ambiance iQ by 2x
Get notified about new Director of Operations jobs in Denver, CO .
Operations Director, External Manufacturing
Broomfield, CO $150,000.00-$170,000.00 4 days ago
Regional Director of Operations, Mid-America
Denver, CO $125,000.00-$150,000.00 3 weeks ago
Director, Operations - With Sign-On Bonus!!
Wheat Ridge, CO $90,000.00-$95,000.00 4 months ago
Denver, CO $140,000.00-$160,000.00 1 month ago
Director of Operations - Warehouse and Production
Aurora, CO $65,000.00-$100,000.00 1 month ago
Centennial, CO $85,000.00-$90,000.00 2 weeks ago
Boulder, CO $117,912.00-$169,788.00 6 days ago
Aurora, CO $125,000.00-$150,000.00 3 weeks ago
Denver, CO $126,000.00-$153,000.00 2 days ago
Boulder, CO $135,000.00-$155,000.00 3 weeks ago
Boulder, CO $170,000.00-$200,000.00 4 days ago
Denver, CO $215,000.00-$250,000.00 2 weeks ago
Vice President, Operational Excellence, NA
Denver, CO $270,000.00-$280,000.00 2 days ago
Denver, CO $106,800.00-$194,200.00 3 hours ago
Greenwood Village, CO $106,200.00-$132,800.00 1 month ago
Denver, CO $160,000.00-$215,000.00 3 days ago
Denver, CO $153,000.00-$191,000.00 2 days ago
Lakewood, CO $80,000.00-$100,000.00 1 hour ago
Denver, CO $170,000.00-$210,000.00 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr