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This range is provided by Smashburger. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$126,000.00/yr - $153,000.00/yr
Direct message the job poster from Smashburger
Recruiting Expert | Driving Hiring Excellence & Candidate Experience
Leaning in is what the Smash in Smashburger is all about!
At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We believe the more you lean in in life, the more you get out! We chase greatness, play as one team, and lead with bold action. You'll be part of a team that works hard and cares deeply—where passion and dedication are just as important as skill. At Smashburger, we live by our values:
- Stay Hungry – Move fast and strive for excellence.
- Make Room – Stay humble, listen, and always be learning.
- Have Each Other’s Backs – Spirit of family fun.
- Take Pride – Our guests come first, always.
- Walk the Walk – Integrity matters.
If this sounds like your kind of place, we’d love to have you on the team!
Reports To: SVP of Restaurant Operations
The Role:
The Senior Director of Operations Services is a strategic and operational leader responsible for driving executional excellence, enabling scalable operations, and supporting field teams (franchise and corporate) through tools, systems, process optimization, and training. This leader will oversee a team that supports day-to-day operations, innovation rollouts, performance improvement initiatives, and cross-functional alignment to ensure business goals are achieved efficiently and consistently across all locations.
Key Responsibilities
Strategic Leadership
- Develop and execute a long-term strategy for operational excellence, aligned with company objectives.
- Partner with senior leadership to identify operational priorities and develop action plans that enhance execution, guest satisfaction, and unit-level performance.
Operations Support
- Lead the development and implementation of playbooks, SOPs, and toolkits that support field operations, ensuring clarity, consistency, and effectiveness.
- Oversee the team responsible for day-to-day operational communications, issue resolution, and field support escalation processes.
Project Management
- Direct major cross-functional rollouts including new initiatives, systems, equipment, and menu/product launches with a focus on flawless field execution.
- Monitor, assess, and refine programs based on feedback, data insights, and business needs.
Process Optimization
- Identify and eliminate inefficiencies in operational processes, using data and field input to inform continuous improvement.
- Champion operational innovation by evaluating new technologies and methods that improve productivity and guest experience.
- Build and lead a high-performing team of operations support professionals
- Foster a collaborative, feedback-driven culture that values performance, accountability, and impact.
Field Enablement & Communication
- Serve as the primary conduit between corporate functions (Marketing, HR, Finance, IT) and field teams, ensuring initiatives are executable and field-informed.
- Ensure timely and effective communication of priorities, updates, and resources to field leaders and frontline teams.
Qualifications
- Bachelor’s degree in Business, Operations Management, or a related field.
- 10+ years of experience in operations, with at least 5 years in multi-unit leadership or support roles in a fast-paced environment (e.g., retail, hospitality, food service).
- Proven track record of leading large-scale operational initiatives with measurable impact.
- Strong understanding of field operations, systems thinking, and process optimization.
- Excellent leadership, communication, and stakeholder management skills.
- Experience with project management tools, LMS platforms, and operations support systems.
- Ability to travel up to 30%, depending on business needs.
Success Metrics
- Improved executional consistency across locations.
- Measurable gains in productivity, labor efficiency, or guest experience scores.
- On-time, on-budget delivery of operational rollouts.
- High engagement and retention within the Restaurant Experience team.
- Strong feedback from field and cross-functional partners.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Business DevelopmentIndustries
Restaurants
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