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The Select Group

Senior Business Analyst

The Select Group, Stamford

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Position Overview
We are seeking a strategic and results-driven Senior Business Analyst to support critical initiatives within our Customer Operations function. This role will serve as a key liaison between business stakeholders and technical teams, ensuring alignment between strategic goals and implementation outcomes. The successful candidate will be responsible for documenting, validating, and refining business requirements and experience flows, with a strong focus on delivering clear and compelling materials to executive leadership.

Position Overview
We are seeking a strategic and results-driven Senior Business Analyst to support critical initiatives within our Customer Operations function. This role will serve as a key liaison between business stakeholders and technical teams, ensuring alignment between strategic goals and implementation outcomes. The successful candidate will be responsible for documenting, validating, and refining business requirements and experience flows, with a strong focus on delivering clear and compelling materials to executive leadership.
Key Responsibilities

  • Act as the first line of review and validation for business requirements before escalation to senior leadership.
  • Develop and finalize Business Requirements Documents (BRDs) and detailed customer experience workflows.
  • Facilitate cross-functional collaboration and discussions to gather, clarify, and refine business needs.
  • Prepare presentation materials and lead pre-meetings with leadership to ensure alignment and readiness for executive discussions.
  • Deliver executive-level storytelling through polished presentations (PowerPoint) and business documents (Word).
  • Partner with product owners and other business leaders to align customer experience strategies with technical solutions.
  • Support decision-making processes by connecting business objectives with user and operational impact.
Must-Have Skills & Experience
  • 7–9 years of experience in a Business Analyst role, preferably with a focus on customer experience or business strategy.
  • Proven track record of facilitating meetings, driving alignment, and leading cross-functional collaboration.
  • Ability to think both strategically and analytically, and to translate complex requirements into actionable insights.
  • Strong interpersonal and communication skills with demonstrated ability to interact with senior stakeholders.
  • High proficiency in PowerPoint and Word, with an emphasis on storytelling and visual communication.
Nice-to-Have
  • Experience working within the telecommunications industry.
Responsibilities
  • 70% – Drafting and finalizing BRDs, creating experience flows, preparing materials, and leading internal pre-meetings.
  • 30% – Facilitating collaborative sessions across functional teams and stakeholders.
  • Serve as the first line of review and validation for business requirements before escalation to senior leadership.
  • Draft and finalize Business Requirements Documents (BRDs) and experience workflows.
  • Collaborate with cross-functional teams to facilitate discussions, clarify business needs, and translate them into clear documentation.
  • Prepare for and lead pre-meetings ahead of executive sessions.
  • Ensure executive-level storytelling through polished presentations (PowerPoint) and documents (Word).
  • Partner with leadership to align business strategies with customer experience flows.
  • Work closely with product owners to refine requirements and avoid misalignment between business expectations and technical output.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
73245

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Research, Analyst, and Information Technology

  • Industries

    IT Services and IT Consulting

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