ServiceNow Business Analyst (Secret Clearance Required)

ServiceNow Business Analyst (Secret Clearance Required)

Join to apply for the ServiceNow Business Analyst (Secret Clearance Required) role at Improvix Technologies

ServiceNow Business Analyst (Secret Clearance Required)

2 days ago Be among the first 25 applicants

Join to apply for the ServiceNow Business Analyst (Secret Clearance Required) role at Improvix Technologies

Get AI-powered advice on this job and more exclusive features.

Improvix Technologies provided pay range

This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $180,000.00/yr

Job Title: ServiceNow Business Analyst
Location: Remote
Clearance: Secret Clearance Required
Company: Improvix Technologies
Job Overview
We are seeking a detail-oriented and highly motivated ServiceNow Business Analyst to join our team supporting the Department of State (DOS). The ideal candidate will have a solid background in requirements analysis, process improvement, and ServiceNow implementation. They will serve as the bridge between business needs and technical solutions, ensuring alignment and delivery of effective ServiceNow-based solutions.
Responsibilities

• Requirements Gathering:
• Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.
• Develop user stories, acceptance criteria, and backlog items to support agile delivery.
• Process Analysis and Improvement:
• Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
• Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
• ServiceNow Solution Development:
• Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform.
• Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
• Testing and Validation:
• Create and execute test plans, test cases, and scripts to validate ServiceNow configurations.
• Ensure data integrity and accuracy through rigorous testing and troubleshooting.
• Stakeholder Communication:
• Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.
• Provide regular project updates and facilitate solution demonstrations for stakeholders.
• Documentation:
• Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
• Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
• Proficiency in process mapping and requirements documentation.
• Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
• Familiarity with SQL and data analysis techniques.
• Exceptional communication, presentation, and stakeholder management skills.
  

• ServiceNow Certified System Administrator or equivalent certifications.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Familiarity with Power Platform (Power BI, PowerApps, Power Automate).
• Experience working in a federal government environment, particularly within DOS.
• Strong knowledge of ITIL best practices.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Improvix Technologies by 2x

Sign in to set job alerts for “Business Analyst” roles.

Arlington, VA $50,200.00-$107,400.00 1 week ago

Washington, DC $110,000.00-$140,000.00 3 weeks ago

McLean, VA $50,000.00-$63,000.00 1 week ago

Washington, DC $60,000.00-$110,000.00 1 month ago

Arlington, VA $60,000.00-$110,000.00 1 month ago

Fairfax, VA $60,000.00-$110,000.00 1 month ago

Reston, VA $98,124.00-$166,810.00 1 week ago

Arlington, VA $80,000.00-$90,000.00 4 weeks ago

Future Opportunity: Federal Business Analyst (Evergreen Requisition)

Washington DC-Baltimore Area $60,000.00-$70,000.00 2 days ago

Chantilly, VA $60,000.00-$110,000.00 1 month ago

Business Analyst, Amazon Business Analytics

Arlington, VA $50,200.00-$107,400.00 4 days ago

District of Columbia, United States $100,000.00-$140,000.00 2 weeks ago

McLean, VA $105,000.00-$110,000.00 5 days ago

Rockville, MD $60,000.00-$110,000.00 1 month ago

Washington, DC $75,000.00-$110,000.00 2 weeks ago

Senior Business Process & Performance Analyst

Washington, DC $100,000.00-$105,000.00 1 week ago

Tysons Corner, VA $85,000.00-$115,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.