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Service Performance Management Analyst, Mid-Level Join to apply for the
Service Performance Management Analyst, Mid-Level
role at
Jobright.ai
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Service Performance Management Analyst, Mid-Level 1 day ago Be among the first 25 applicants Join to apply for the
Service Performance Management Analyst, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: SAIC is a leading provider of systems development and intelligence analysis solutions for the Intelligence Community. They are seeking an ITIL Service Performance Management Analyst to design and analyze data to improve IT Service Delivery and support various ITSM processes. Responsibilities: • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely, and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Work with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance • Analyze, define, and report on trends identified in the data • Facilitate Technical Exchange Meetings related to data structure, quality assurance, and reporting • Leverage the various reporting and presentation tools to provide analysis and recommendations • Design and build dashboards and reports to support the program • Interpret data, analyze results using statistical techniques and provide ongoing reports • Develop and implement data collection solutions, data analytics, and other strategies that optimize statistical efficiency, and quality of information • Identify, analyze, and interpret trends or patterns in complex data sets • Supports Incident and Problem Management processes in root-cause analysis of major Incidents • Work with management to prioritize business and information needs • Locate and define new process improvement and Continual Service Improvement (CSI) opportunities Qualifications: Required: • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience • A good understanding of ITSM delivery and ITIL processes • 3+ years’ experience creating dashboards in Tableau or similar tools • Knowledge of statistics and experience with statistical tools to analyze data sets (Excel, SPSS, or SAS) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy • Excellent written and verbal communication skills • Must be a U.S. Citizen with an active TS/SCI with the required poly Preferred: • Experience with Confluence • Experience working with ServiceNow Company: SAIC provides scientific, engineering, and systems integration and technical services and solutions in the United States. Founded in 1969, the company is headquartered in Reston, Virginia, USA, with a team of 10001+ employees. The company is currently Public Company. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Performance Management Analyst jobs in
Bethesda, MD . Performance Management and Cross Program AnalystSenior Business Process & Performance Analyst Washington, DC $86,000.00-$138,000.00 3 weeks ago Business Analyst with experience in Mortgage Industry Arlington, VA $50,200.00-$107,400.00 2 weeks ago Sterling, VA $86,600.00-$181,800.00 3 weeks ago Washington DC-Baltimore Area $60,000.00-$70,000.00 18 hours ago Business Analyst - Implementation Consultant District of Columbia, United States $100,000.00-$140,000.00 3 weeks ago Washington, DC $160,000.00-$170,000.00 9 hours ago Rockville, MD $60,000.00-$110,000.00 1 month ago Enterprise Performance Management Administrator - OMB Arlington, VA $60,000.00-$110,000.00 1 month ago Arlington, VA $80,000.00-$90,000.00 1 month ago Washington, DC $60,000.00-$110,000.00 1 month ago Business Performance and Change Management - Director Fairfax, VA $60,000.00-$110,000.00 1 month ago Washington, DC $100,000.00-$105,000.00 3 weeks ago Chantilly, VA $60,000.00-$110,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Performance Management Analyst, Mid-Level
role at
Jobright.ai
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Service Performance Management Analyst, Mid-Level 1 day ago Be among the first 25 applicants Join to apply for the
Service Performance Management Analyst, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: SAIC is a leading provider of systems development and intelligence analysis solutions for the Intelligence Community. They are seeking an ITIL Service Performance Management Analyst to design and analyze data to improve IT Service Delivery and support various ITSM processes. Responsibilities: • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely, and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Work with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance • Analyze, define, and report on trends identified in the data • Facilitate Technical Exchange Meetings related to data structure, quality assurance, and reporting • Leverage the various reporting and presentation tools to provide analysis and recommendations • Design and build dashboards and reports to support the program • Interpret data, analyze results using statistical techniques and provide ongoing reports • Develop and implement data collection solutions, data analytics, and other strategies that optimize statistical efficiency, and quality of information • Identify, analyze, and interpret trends or patterns in complex data sets • Supports Incident and Problem Management processes in root-cause analysis of major Incidents • Work with management to prioritize business and information needs • Locate and define new process improvement and Continual Service Improvement (CSI) opportunities Qualifications: Required: • Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience • A good understanding of ITSM delivery and ITIL processes • 3+ years’ experience creating dashboards in Tableau or similar tools • Knowledge of statistics and experience with statistical tools to analyze data sets (Excel, SPSS, or SAS) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy • Excellent written and verbal communication skills • Must be a U.S. Citizen with an active TS/SCI with the required poly Preferred: • Experience with Confluence • Experience working with ServiceNow Company: SAIC provides scientific, engineering, and systems integration and technical services and solutions in the United States. Founded in 1969, the company is headquartered in Reston, Virginia, USA, with a team of 10001+ employees. The company is currently Public Company. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Performance Management Analyst jobs in
Bethesda, MD . Performance Management and Cross Program AnalystSenior Business Process & Performance Analyst Washington, DC $86,000.00-$138,000.00 3 weeks ago Business Analyst with experience in Mortgage Industry Arlington, VA $50,200.00-$107,400.00 2 weeks ago Sterling, VA $86,600.00-$181,800.00 3 weeks ago Washington DC-Baltimore Area $60,000.00-$70,000.00 18 hours ago Business Analyst - Implementation Consultant District of Columbia, United States $100,000.00-$140,000.00 3 weeks ago Washington, DC $160,000.00-$170,000.00 9 hours ago Rockville, MD $60,000.00-$110,000.00 1 month ago Enterprise Performance Management Administrator - OMB Arlington, VA $60,000.00-$110,000.00 1 month ago Arlington, VA $80,000.00-$90,000.00 1 month ago Washington, DC $60,000.00-$110,000.00 1 month ago Business Performance and Change Management - Director Fairfax, VA $60,000.00-$110,000.00 1 month ago Washington, DC $100,000.00-$105,000.00 3 weeks ago Chantilly, VA $60,000.00-$110,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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