Principal Product Manager I, Enterprise

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Job Summary:

Axon is on a mission to Protect Life by addressing critical safety and justice issues through their ecosystem of devices and cloud software. They are seeking a Principal Product Manager to lead the customer experience for enterprise customers, focusing on seamless integrations that deliver value throughout the onboarding and operational deployment processes.

Responsibilities:

• Own the end-to-end product experience for enterprise customers, with a focus on ensuring that integrations with their existing systems (e.g., video, access control, alarms) are seamless, reliable, and deliver measurable value.

• Define and drive the product vision and roadmap for enterprise integrations, ensuring it aligns with broader business goals and customer needs.

• Engage directly with customers and field teams to understand deployment contexts, operational challenges, and integration opportunities.

• Manage the full lifecycle of integrations, from identifying partner requirements and leading technical scoping, to supporting implementation and ongoing optimization.

• Collaborate cross-functionally with engineering, product design, field deployment, customer success, and sales to ensure integrations drive adoption and satisfaction.

• Create scalable onboarding and support mechanisms to help customers confidently deploy integrations across their infrastructure.

• Proactively identify gaps in the customer experience and work to close them, with a mindset of continuous improvement and customer obsession.

Qualifications:

Required:

• 10+ years of product management experience, ideally in B2B SaaS, with strong exposure to enterprise customer environments.

• Proven ownership of end-to-end customer-facing experiences, especially involving integrations or configuration-heavy solutions.

• Experience building and scaling integrations with third-party physical security systems such as VMS, access control, alarms, sensors, or incident response tools.

• Strong technical literacy with real-time data, IoT, or video streaming technologies.

• Outstanding collaboration and communication skills across product, engineering, field, and customer teams.

• Confidence in customer settings—from discovery and onboarding to executive-level conversations and escalations.

Company:

Axon provides electronic control devices to law enforcement and corrections agencies. Founded in 1993, the company is headquartered in Scottsdale, Arizona, USA, with a team of 1001-5000 employees. The company is currently Public Company. Axon has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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