Employer Industry: Global Consultancy
Why consider this job opportunity:
- Salary up to $140,000
- Participation in the employer’s annual incentive compensation program, aligning with a pay-for-performance philosophy
- Comprehensive benefits package, including medical, dental, and vision coverage, along with wellness programs
- Opportunity for career advancement within the managed services department
- Work in a collaborative environment focused on client satisfaction and operational excellence
What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members
What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 6 years of experience in Oracle services or similar roles
- Proven expertise and hands-on experience with incidents and service requests related to Project Portfolio Management (PPM)
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills along with excellent communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Experience with Oracle Fusion Grants Management, Grant Lifecycle Management, Compliance Reporting, Cost Allocation, or Sponsor Billing
- Knowledge of ITIL or other service management frameworks
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Huron