Employer Industry: Global Consultancy
Why consider this job opportunity:
- Salary up to $140,000 USD
- Opportunity to participate in an annual incentive compensation program reflecting a pay-for-performance philosophy
- Comprehensive benefits including medical, dental, and vision coverage, as well as wellness programs
- Strong potential for career advancement within a growing managed services department
- Collaborative work environment focused on client satisfaction and service excellence
What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members
What is Required (Qualifications):
- Minimum of 4 years of experience in Oracle services or similar roles
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Proven expertise and hands-on experience with incidents and service requests related to General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), or Content Management (CM)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support)
- Knowledge of ITIL or other service management frameworks
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service
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Huron