TalentBridge
Title:
Customer Service Representative Location:
Fort Myers, FL Max PR:
$17.50/hr Type:
Contract Shift:
Tuesday - Saturday (rotating between 6:00-14:30, 8:00-16:30, or 11:00-19:30)
Overview: We're seeking a
Customer Service Representative (CSR) - Dispatch & Delivery Operations
to join our fast-paced Costco delivery warehouse team. This role goes beyond traditional CSR work - you'll act as the
central point of communication
between in-home delivery drivers, contractor leadership, and operations. The focus is on
real-time problem solving, route oversight, and customer escalation support.
Key Responsibilities: Monitor 10-20 daily delivery routes; stay in direct contact with driver teams. Reroute, confirm delivery updates, and document exceptions/delays. Support customers during in-home deliveries when escalation is needed. Provide direction and communication to driver teams at warehouse check-in. Capture service disruptions, late departures, and issues; escalate to Ops Manager. Requirements:
Proficiency in Microsoft Office (Word, Excel, PowerPoint). Strong multitasking and organizational skills. Excellent customer service and communication abilities. Ability to remain calm and effective under pressure. Preferred:
Experience in dispatch, logistics, delivery operations, or warehouse support. Familiarity with TMS systems (Descartes, CLX, etc.). Background in appliance installation, furniture assembly, or trade-related work. Prior leadership in delivery/warehouse settings.
Customer Service Representative Location:
Fort Myers, FL Max PR:
$17.50/hr Type:
Contract Shift:
Tuesday - Saturday (rotating between 6:00-14:30, 8:00-16:30, or 11:00-19:30)
Overview: We're seeking a
Customer Service Representative (CSR) - Dispatch & Delivery Operations
to join our fast-paced Costco delivery warehouse team. This role goes beyond traditional CSR work - you'll act as the
central point of communication
between in-home delivery drivers, contractor leadership, and operations. The focus is on
real-time problem solving, route oversight, and customer escalation support.
Key Responsibilities: Monitor 10-20 daily delivery routes; stay in direct contact with driver teams. Reroute, confirm delivery updates, and document exceptions/delays. Support customers during in-home deliveries when escalation is needed. Provide direction and communication to driver teams at warehouse check-in. Capture service disruptions, late departures, and issues; escalate to Ops Manager. Requirements:
Proficiency in Microsoft Office (Word, Excel, PowerPoint). Strong multitasking and organizational skills. Excellent customer service and communication abilities. Ability to remain calm and effective under pressure. Preferred:
Experience in dispatch, logistics, delivery operations, or warehouse support. Familiarity with TMS systems (Descartes, CLX, etc.). Background in appliance installation, furniture assembly, or trade-related work. Prior leadership in delivery/warehouse settings.