Immersive Group Gaming Inc
Job Description
Job Description
General Manager: Entertainment & Hospitality Full Time | On Site | Weekend & Holiday Availability Location: 40 E Ontario St, River North, Chicago, IL 60611 About Us Immersive Gamebox is a fast growing leader in location based entertainment. At our flagship venue at Chicago Ontario Centre (COC), we deliver immersive social gaming experiences that thrill guests of all ages. With over 25,000 five‑star reviews on TripAdvisor and recognition in the top ten percent of attractions worldwide, we’re just getting started! What We’re Looking For We’re seeking a passionate, experienced General Manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability! Job Purpose You will serve as the business leader and brand ambassador at our River North venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance (P&L). You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time! What You’ll Do
Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement
Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment
Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic
Own budget management, payroll, labor scheduling, POS operations, and profit & loss oversight
Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews
Cover solo shifts to support lean labor strategies and ensure smooth operations
Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations
Hire, onboard, and develop talent to support performance and succession planning
Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
Build relationships in the local community to enhance visibility and brand reputation
What We Need From You Required Experience Minimum 2 years as a General Manager or equivalent leadership role in hospitality, retail, or location based entertainment
Proven track record of driving profitability, customer service, and guest satisfaction
Experience managing P&L, staffing schedules, labor costs, and POS systems
Strong understanding of safety protocols and venue operations
Preferred Experience Experience in food & beverage or sales heavy environments
Tech savvy with familiarity using CRM, POS, and scheduling software
Skilled in local marketing tools like social media campaigns, community outreach, and promotional events
Core Skills & Traits Inspiring leader who motivates through clear communication and accountability
Business minded decision maker with analytical insight and strategic focus
Calm, quick thinking under pressure in a dynamic, customer facing environment
Attention to detail, especially regarding guest experience and operational excellence
Driven by growth: eager to build, scale, and elevate our flagship venue
Why Join Us Working with Immersive Gamebox means blending fun with ambition! Compensation Salary: $50,000 to $60,000 per year
Bonus: Up to 10% annual performance based incentive
Benefits Health insurance and dental coverage for you and your dependents
Retirement plan (401k) with employer match
Paid vacation to recharge and enjoy time off
Confidential support through our Employee Assistance Program
Early access to new immersive games and events
A vibrant team culture built around creativity, community, and impact!
Job Description
General Manager: Entertainment & Hospitality Full Time | On Site | Weekend & Holiday Availability Location: 40 E Ontario St, River North, Chicago, IL 60611 About Us Immersive Gamebox is a fast growing leader in location based entertainment. At our flagship venue at Chicago Ontario Centre (COC), we deliver immersive social gaming experiences that thrill guests of all ages. With over 25,000 five‑star reviews on TripAdvisor and recognition in the top ten percent of attractions worldwide, we’re just getting started! What We’re Looking For We’re seeking a passionate, experienced General Manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability! Job Purpose You will serve as the business leader and brand ambassador at our River North venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance (P&L). You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time! What You’ll Do
Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement
Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment
Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic
Own budget management, payroll, labor scheduling, POS operations, and profit & loss oversight
Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews
Cover solo shifts to support lean labor strategies and ensure smooth operations
Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations
Hire, onboard, and develop talent to support performance and succession planning
Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
Build relationships in the local community to enhance visibility and brand reputation
What We Need From You Required Experience Minimum 2 years as a General Manager or equivalent leadership role in hospitality, retail, or location based entertainment
Proven track record of driving profitability, customer service, and guest satisfaction
Experience managing P&L, staffing schedules, labor costs, and POS systems
Strong understanding of safety protocols and venue operations
Preferred Experience Experience in food & beverage or sales heavy environments
Tech savvy with familiarity using CRM, POS, and scheduling software
Skilled in local marketing tools like social media campaigns, community outreach, and promotional events
Core Skills & Traits Inspiring leader who motivates through clear communication and accountability
Business minded decision maker with analytical insight and strategic focus
Calm, quick thinking under pressure in a dynamic, customer facing environment
Attention to detail, especially regarding guest experience and operational excellence
Driven by growth: eager to build, scale, and elevate our flagship venue
Why Join Us Working with Immersive Gamebox means blending fun with ambition! Compensation Salary: $50,000 to $60,000 per year
Bonus: Up to 10% annual performance based incentive
Benefits Health insurance and dental coverage for you and your dependents
Retirement plan (401k) with employer match
Paid vacation to recharge and enjoy time off
Confidential support through our Employee Assistance Program
Early access to new immersive games and events
A vibrant team culture built around creativity, community, and impact!