Mitsubishi HC Capital America Inc
Repossession Coordinator
Mitsubishi HC Capital America Inc, Itasca, Illinois, United States, 60143
Job Description
Job Description
This position will be located in the Itasca, IL office 5 days a week.
Position Overview: The company is looking for a motivated and experienced collection professional who is skilled in skip tracing. The person in this role will be responsible for, but not limited to, determining the best course of action to resolve collection-exhausted delinquency issues, preparing repossession files for the asset management team, and coordinating with the repossession agents and our accounts payable team to ensure all invoices related to repossession activity are paid in a timely manner. The ideal candidate must be positive, focused, a team player, and possess strong multitasking and negotiating skills. The person in this position must be willing to handle all responsibilities and reporting for all accounts assigned for repossession by our Collection Department until a resolution is reached.
Commitment to Internal Control: The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.
Essential Duties and Responsibilities: Sole responsibility for accounts from point of repo assignment until repossession or account collected current. Prepare and present account status reports to management upon request. Maximize recoveries through customer contact, skip tracing, or other means necessary while working in conjunction with repo agencies. Assist our Collections Team by issuing door knockers and field assignments prior to repo assignment. Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary. Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution. Create complete and thorough documentation so that the file can be handed to asset management for remarketing purposes. Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy. Make recommendations to Senior Management and Asset Management in regard to charging off accounts. When necessary, work with customers to reschedule, rewrite, or extend payments. Handle all invoice resolutions to make sure bills are paid in a timely fashion.
KPI’s (Key Performance Indicators): Working with
delinquent/troubled
customer accounts. Building strong relationships through interaction with repossession companies.
Responsibility and Decision-Making Authority: Act independently; Decision-making within Company policy.
Management/Supervisory
Responsibilities: N/A
Qualifications: Solid working knowledge of MS Excel and MS Word preferred. Bilingual in English & Spanish a plus.
Competencies: Excellent verbal and written communication Highly organized and detail oriented Ability to prioritize and manage multiple responsibilities. Comfortable working in a fast-paced team environment
Education and Experience: 3 years collections experience (commercial preferred) 1-2 years of credit experience preferred but not required. College Degree preferred but not required.
Licensing and Certification: N/A
Tools and Equipment Used: Personal computer, copier, phone, and other typical office equipment
Working Hours: Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.
Travel: Occasional travel related to attendance at industry seminars.
Physical Demands: Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person. Body motor skills sufficient to enable incumbent to move from one office location to another.
The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.
The position is (non-exempt) and the salary will be between $60,000.00 and $76,000.00 with an opportunity to earn a discretionary annual bonus.
The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.
Additional benefits: - Medical, Dental, and vision plans - 401(k) and matching - Paid Time Off - Company Paid Life Insurance - Employee Assistance Program - Training and Development Opportunities - Employee Discounts
Job Description
This position will be located in the Itasca, IL office 5 days a week.
Position Overview: The company is looking for a motivated and experienced collection professional who is skilled in skip tracing. The person in this role will be responsible for, but not limited to, determining the best course of action to resolve collection-exhausted delinquency issues, preparing repossession files for the asset management team, and coordinating with the repossession agents and our accounts payable team to ensure all invoices related to repossession activity are paid in a timely manner. The ideal candidate must be positive, focused, a team player, and possess strong multitasking and negotiating skills. The person in this position must be willing to handle all responsibilities and reporting for all accounts assigned for repossession by our Collection Department until a resolution is reached.
Commitment to Internal Control: The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.
Essential Duties and Responsibilities: Sole responsibility for accounts from point of repo assignment until repossession or account collected current. Prepare and present account status reports to management upon request. Maximize recoveries through customer contact, skip tracing, or other means necessary while working in conjunction with repo agencies. Assist our Collections Team by issuing door knockers and field assignments prior to repo assignment. Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary. Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution. Create complete and thorough documentation so that the file can be handed to asset management for remarketing purposes. Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy. Make recommendations to Senior Management and Asset Management in regard to charging off accounts. When necessary, work with customers to reschedule, rewrite, or extend payments. Handle all invoice resolutions to make sure bills are paid in a timely fashion.
KPI’s (Key Performance Indicators): Working with
delinquent/troubled
customer accounts. Building strong relationships through interaction with repossession companies.
Responsibility and Decision-Making Authority: Act independently; Decision-making within Company policy.
Management/Supervisory
Responsibilities: N/A
Qualifications: Solid working knowledge of MS Excel and MS Word preferred. Bilingual in English & Spanish a plus.
Competencies: Excellent verbal and written communication Highly organized and detail oriented Ability to prioritize and manage multiple responsibilities. Comfortable working in a fast-paced team environment
Education and Experience: 3 years collections experience (commercial preferred) 1-2 years of credit experience preferred but not required. College Degree preferred but not required.
Licensing and Certification: N/A
Tools and Equipment Used: Personal computer, copier, phone, and other typical office equipment
Working Hours: Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.
Travel: Occasional travel related to attendance at industry seminars.
Physical Demands: Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person. Body motor skills sufficient to enable incumbent to move from one office location to another.
The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.
The position is (non-exempt) and the salary will be between $60,000.00 and $76,000.00 with an opportunity to earn a discretionary annual bonus.
The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.
Additional benefits: - Medical, Dental, and vision plans - 401(k) and matching - Paid Time Off - Company Paid Life Insurance - Employee Assistance Program - Training and Development Opportunities - Employee Discounts