Ansira
Join to apply for the
PT Partner Support Assoc
role at
Ansira 3 days ago Be among the first 25 applicants Join to apply for the
PT Partner Support Assoc
role at
Ansira Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday.
Duties/Responsibilities
Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned.
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
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PT Partner Support Assoc
role at
Ansira 3 days ago Be among the first 25 applicants Join to apply for the
PT Partner Support Assoc
role at
Ansira Part-time Partner Support Associate is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. This position will be for assistance on Friday, Saturday, and Sunday.
Duties/Responsibilities
Weekend assistance answering incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned.
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Availability to work Friday evenings, Saturday all day/evening and Sunday day/evening.
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Ansira by 2x Get notified about new Support Associate jobs in
Missouri, United States . Missouri, United States $18.41-$27.64 1 day ago New Home, MO $41,225.00-$54,975.00 2 weeks ago Executive Assistant (Remote, part-time or full-time)
Missouri, United States $27.00-$31.00 1 day ago St Louis, MO $2,500.00-$3,750.00 1 year ago Client Support Specialist - Greater St. Louis, MO Area (REMOTE)
Client Support Specialist - Greater Kansas City, MO Area (REMOTE)
Consultant, Pharmaceutical Support Services
St Louis, MO $62,228.80-$86,742.00 2 weeks ago Sales Support Associate, CBIZ Technology Division
St Louis, MO $55,000.00-$65,000.00 1 week ago St Louis, MO $87,000.00-$117,500.00 5 days ago Executive Assistant, Office of Risk, Ethics & Compliance
Missouri, United States $33.03-$59.47 2 weeks ago Missouri, United States $26.50-$47.59 1 day ago Executive Assistant, Office of Risk, Ethics & Compliance
Montserrat, MO $7,200.00-$10,800.00 2 months ago Treasury Management Support Specialist (Remote Eligible: AZ, KS, MO, NM, NV)
Treasury Management Support Specialist (Remote Eligible: AZ, KS, MO, NM, NV)
Missouri, United States $78,400.00-$107,800.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr