LiveReach AI
Direct message the job poster from LiveReach AI
All potential candidates should read through the following details of this job with care before making an application. Livereach is transforming physical security with innovative, accessible, and affordable camera systems. We partner with businesses across multiple verticals, from car washes to education, ensuring safety, efficiency, and growth at scale. Role Overview About Livereach Livereach is transforming physical security with innovative, accessible, and affordable camera systems. We partner with businesses across multiple verticals, from car washes to education, ensuring safety, efficiency, and growth at scale. Role Overview As a
Customer Success Manager (CSM)
at Livereach, you will own the customer relationship post-sale, ensuring our clients achieve maximum value from our solutions. You’ll act as a trusted advisor, combining expert product knowledge with a strong focus on customer health, retention, and expansion. Key Responsibilities
Customer Dashboards & Insights
– Build and maintain dashboards to track customer usage, health scores, and ROI. Expert Product Knowledge
– Become a go-to expert on the Livereach platform, guiding customers on features, integrations, and best practices. Follow-Up & Engagement
– Drive proactive follow-ups to ensure adoption, resolve issues, and maintain strong customer relationships. Customer Pulse Monitoring
– Stay attuned to customer satisfaction, flagging risks and identifying opportunities for upsell or expansion. Renewal & Retention Focus
– Own the renewal cycle, ensuring high renewal rates and reducing churn. Cross-Functional Collaboration
– Work closely with Sales, Product, and Support to advocate for customer needs and improve the overall experience. Qualifications
2–5 years of experience in
Customer Success, Account Management, or SaaS client-facing roles . Strong ability to translate data into insights (dashboards, reporting). Excellent communication, relationship management, and follow-up skills. Comfort with SaaS metrics (renewals, churn, adoption, expansion). Self-starter with a bias for action and customer-first mindset. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time IndustriesSoftware Development Referrals increase your chances of interviewing at LiveReach AI by 2x Get notified about new Customer Success Manager jobs in
Sunnyvale, CA . San Mateo, CA $130,000.00-$175,000.00 1 month ago San Mateo, CA $80,000.00-$165,000.00 5 months ago San Francisco Bay Area $140,000.00-$160,000.00 1 month ago Redwood City, CA $120,000.00-$170,000.00 2 weeks ago Customer Success Manager - India (Remote) Redwood City, CA $110,000.00-$115,000.00 1 week ago Santa Clara, CA $160,000.00-$185,000.00 1 month ago Santa Clara, CA $160,000.00-$185,000.00 2 months ago Redwood City, CA $160,000.00-$180,000.00 1 month ago Customer Success Manager- US/Canada (Remote) San Mateo, CA $15,000.00-$130,000.00 1 week ago San Francisco Bay Area $110,000.00-$150,000.00 1 month ago Fremont, CA $72,000.00-$80,000.00 1 week ago Mountain View, CA $70,000.00-$110,000.00 2 months ago Redwood City, CA $180,000.00-$210,000.00 4 months ago Mountain View, CA $110,000.00-$137,000.00 1 week ago San Jose, CA $110,000.00-$133,000.00 4 months ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Bay Area (HYBRID) Palo Alto, CA $78,000.00-$180,700.00 3 weeks ago Customer Success Manager, Enterprise, West USEnterprise Customer Success Manager (Travel) Sunnyvale, CA $133,000.00-$163,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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All potential candidates should read through the following details of this job with care before making an application. Livereach is transforming physical security with innovative, accessible, and affordable camera systems. We partner with businesses across multiple verticals, from car washes to education, ensuring safety, efficiency, and growth at scale. Role Overview About Livereach Livereach is transforming physical security with innovative, accessible, and affordable camera systems. We partner with businesses across multiple verticals, from car washes to education, ensuring safety, efficiency, and growth at scale. Role Overview As a
Customer Success Manager (CSM)
at Livereach, you will own the customer relationship post-sale, ensuring our clients achieve maximum value from our solutions. You’ll act as a trusted advisor, combining expert product knowledge with a strong focus on customer health, retention, and expansion. Key Responsibilities
Customer Dashboards & Insights
– Build and maintain dashboards to track customer usage, health scores, and ROI. Expert Product Knowledge
– Become a go-to expert on the Livereach platform, guiding customers on features, integrations, and best practices. Follow-Up & Engagement
– Drive proactive follow-ups to ensure adoption, resolve issues, and maintain strong customer relationships. Customer Pulse Monitoring
– Stay attuned to customer satisfaction, flagging risks and identifying opportunities for upsell or expansion. Renewal & Retention Focus
– Own the renewal cycle, ensuring high renewal rates and reducing churn. Cross-Functional Collaboration
– Work closely with Sales, Product, and Support to advocate for customer needs and improve the overall experience. Qualifications
2–5 years of experience in
Customer Success, Account Management, or SaaS client-facing roles . Strong ability to translate data into insights (dashboards, reporting). Excellent communication, relationship management, and follow-up skills. Comfort with SaaS metrics (renewals, churn, adoption, expansion). Self-starter with a bias for action and customer-first mindset. Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time IndustriesSoftware Development Referrals increase your chances of interviewing at LiveReach AI by 2x Get notified about new Customer Success Manager jobs in
Sunnyvale, CA . San Mateo, CA $130,000.00-$175,000.00 1 month ago San Mateo, CA $80,000.00-$165,000.00 5 months ago San Francisco Bay Area $140,000.00-$160,000.00 1 month ago Redwood City, CA $120,000.00-$170,000.00 2 weeks ago Customer Success Manager - India (Remote) Redwood City, CA $110,000.00-$115,000.00 1 week ago Santa Clara, CA $160,000.00-$185,000.00 1 month ago Santa Clara, CA $160,000.00-$185,000.00 2 months ago Redwood City, CA $160,000.00-$180,000.00 1 month ago Customer Success Manager- US/Canada (Remote) San Mateo, CA $15,000.00-$130,000.00 1 week ago San Francisco Bay Area $110,000.00-$150,000.00 1 month ago Fremont, CA $72,000.00-$80,000.00 1 week ago Mountain View, CA $70,000.00-$110,000.00 2 months ago Redwood City, CA $180,000.00-$210,000.00 4 months ago Mountain View, CA $110,000.00-$137,000.00 1 week ago San Jose, CA $110,000.00-$133,000.00 4 months ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Bay Area (HYBRID) Palo Alto, CA $78,000.00-$180,700.00 3 weeks ago Customer Success Manager, Enterprise, West USEnterprise Customer Success Manager (Travel) Sunnyvale, CA $133,000.00-$163,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr