Field Learning Experience Manager

Posted Thursday, August 14, 2025 at 4:00 AM

At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase .

Job Summary

We are seeking a dynamic and strategic Field Learning Experience Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This high impact role serves as a bridge between frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge they need to excel. A key part of this role will be delivering and optimizing training and sales enablement initiatives related to our key duplication kiosk solutions, including traditional keys and advanced automotive key and key fobs. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies that are aligned with our core business objectives. This is an exciting opportunity for a hands-on leader with a passion for adult learning, customer success, and sales enablement to shape learning experiences that directly influence customer engagement, revenue growth, and long term program adoption.

This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% of the time dedicated to traveling.

Essential Job Functions *

Sales Enablement & Field Support

• Drive adoption and sales of key duplication kiosks including both standard key and automotive key fob solutions through store and district-level initiatives.
• Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery.
• Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage.
• Host in-store demos and events to educate staff and drive program performance.
• Serve as a subject matter expert and trusted to coach sales teams on product knowledge, customer interaction, and solution selling.

Training & Development

• Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams.
• Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams.
• Facilitate onboarding programs for new hires, including hands-on kiosk training and customer interaction best practices.
• Provide coaching, performance feedback, and development planning to frontline employees and sales reps.
• Support career progression by building frameworks and tools for individual and team growth.
• Use data and field feedback to track training effectiveness and inform continuous improvement strategies.
• Maintain, troubleshoot, and calibrate in-store key duplication kiosks to ensure optimal performance.
• Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities.
• Act as the primary link between corporate learning teams, sales, marketing, and the field.

Communication & Relationship Building

• Develop and nurture strong relationships with store teams, regional leaders, and cross-functional partners.
• Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery.
• Communicate updates on training impact, field performance, and program rollout status.
• Serve as a responsive point of contact for field questions, escalations, and support.

Administrative & Operational Excellence

• Manage and maintain detailed records of training activities, schedules, and participant progress.
• Track learning outcomes and update performance data in CRM and training systems.
• Contribute to special projects, pilots, or regional launches as needed.
• Stay current on company products, kiosk technology, policies, and industry trends.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 3–7 years of experience in sales, field enablement, training, or learning & development.
• Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive).

Competencies – Knowledge, Skills and Abilities

• Proven ability to design and facilitate adult learning programs in field-based or customer-facing environments.
• Strong communication, presentation, and coaching skills with a focus on practical learning application.
• Data driven mindset with the ability to assess training effectiveness and optimize learning strategies.
• Comfortable traveling up to 50% of the time across store and district locations.
• Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms.
• Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools.

Operational Equipment

• N/A

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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