The Hillman Group
Overview
Join to apply for the
Field Learning Experience Manager
role at
The Hillman Group . At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. This includes health benefits (medical, vision and dental), disability coverage, 401(k), education assistance, Military Leave Pay, stock purchase, and company-paid life insurance. Paid time off includes parental leave, family care leave, bereavement, jury duty, voting, and PTO for vacation, sick leave, holidays, or other purposes. The amount varies by job classification and length of employment and will meet or exceed paid sick leave laws where applicable. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. For information, see our Benefits Showcase. Job Summary
We are seeking a dynamic and strategic Field Learning Experience Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This role bridges frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge needed to excel. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies aligned with core business objectives. This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% travel. Essential Job Functions
Sales Enablement & Field Support
Drive adoption and sales of key duplication kiosks including standard key and automotive key fob solutions through store and district-level initiatives. Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery. Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage. Host in-store demos and events to educate staff and drive program performance. Serve as a subject matter expert and coach sales teams on product knowledge, customer interaction, and solution selling. Training & Development
Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams. Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams. Facilitate onboarding programs for new hires, including hands-on kiosk training and customer interaction best practices. Provide coaching, performance feedback, and development planning to frontline employees and sales reps. Support career progression by building frameworks and tools for individual and team growth. Program Management & Strategy
Use data and field feedback to track training effectiveness and inform continuous improvement strategies. Maintain, troubleshoot, and calibrate in-store key duplication kiosks to ensure optimal performance. Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities. Act as the primary link between corporate learning teams, sales, marketing, and the field. Communication & Relationship Building
Develop and nurture strong relationships with store teams, regional leaders, and cross-functional partners. Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery. Communicate updates on training impact, field performance, and program rollout status. Serve as a responsive point of contact for field questions, escalations, and support. Administrative & Operational Excellence
Manage and maintain detailed records of training activities, schedules, and participant progress. Track learning outcomes and update performance data in CRM and training systems. Contribute to special projects, pilots, or regional launches as needed. Stay current on company products, kiosk technology, policies, and industry trends. This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities and may change with notice. Employees are expected and encouraged to participate in safety and health program activities, including reporting hazards and unsafe practices, wearing required PPE, and supporting safety committee activities. Education & Experience
3–7 years of experience in sales, field enablement, training, or learning & development. Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive). Competencies – Knowledge, Skills And Abilities
Design and facilitate adult learning programs in field-based or customer-facing environments. Strong communication, presentation, and coaching skills with a focus on practical learning application. Data-driven mindset with the ability to assess training effectiveness and optimize learning strategies. Willingness to travel up to 50% of the time across store and district locations. Proficient in Microsoft Office Suite; experience with Salesforce, Power BI, or similar platforms preferred. Knowledge of sales enablement platforms, LMS, and content creation tools. Work Environment and Physical Demands
Sales/Service environment varies by location/store setup. May be exposed to cramped quarters, dust, fumes, or odors. Travel required; daily driving may be necessary. Good hand/eye coordination, vision, and hearing required. Physical demands include medium work with lifting up to 30 lbs and occasional pushing/pulling up to 100 lbs. Equal Employment Opportunity
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally protected basis under federal, state, or local laws. The information collected is used to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Notes
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Join to apply for the
Field Learning Experience Manager
role at
The Hillman Group . At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. This includes health benefits (medical, vision and dental), disability coverage, 401(k), education assistance, Military Leave Pay, stock purchase, and company-paid life insurance. Paid time off includes parental leave, family care leave, bereavement, jury duty, voting, and PTO for vacation, sick leave, holidays, or other purposes. The amount varies by job classification and length of employment and will meet or exceed paid sick leave laws where applicable. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. For information, see our Benefits Showcase. Job Summary
We are seeking a dynamic and strategic Field Learning Experience Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This role bridges frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge needed to excel. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies aligned with core business objectives. This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% travel. Essential Job Functions
Sales Enablement & Field Support
Drive adoption and sales of key duplication kiosks including standard key and automotive key fob solutions through store and district-level initiatives. Partner with field sales reps, store managers, and district leadership to build awareness and confidence in kiosk operations and customer service delivery. Identify B2B opportunities with local businesses and support external partnership development to expand kiosk usage. Host in-store demos and events to educate staff and drive program performance. Serve as a subject matter expert and coach sales teams on product knowledge, customer interaction, and solution selling. Training & Development
Conduct learning needs assessments to identify skill and knowledge gaps across regions or teams. Design, deliver, and evaluate interactive training programs and supporting materials for field associates and store teams. Facilitate onboarding programs for new hires, including hands-on kiosk training and customer interaction best practices. Provide coaching, performance feedback, and development planning to frontline employees and sales reps. Support career progression by building frameworks and tools for individual and team growth. Program Management & Strategy
Use data and field feedback to track training effectiveness and inform continuous improvement strategies. Maintain, troubleshoot, and calibrate in-store key duplication kiosks to ensure optimal performance. Collaborate with internal stakeholders to improve training content and align learning strategies with operational priorities. Act as the primary link between corporate learning teams, sales, marketing, and the field. Communication & Relationship Building
Develop and nurture strong relationships with store teams, regional leaders, and cross-functional partners. Coordinate with sales managers, training leads, and marketing to ensure consistent messaging and delivery. Communicate updates on training impact, field performance, and program rollout status. Serve as a responsive point of contact for field questions, escalations, and support. Administrative & Operational Excellence
Manage and maintain detailed records of training activities, schedules, and participant progress. Track learning outcomes and update performance data in CRM and training systems. Contribute to special projects, pilots, or regional launches as needed. Stay current on company products, kiosk technology, policies, and industry trends. This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities and may change with notice. Employees are expected and encouraged to participate in safety and health program activities, including reporting hazards and unsafe practices, wearing required PPE, and supporting safety committee activities. Education & Experience
3–7 years of experience in sales, field enablement, training, or learning & development. Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive). Competencies – Knowledge, Skills And Abilities
Design and facilitate adult learning programs in field-based or customer-facing environments. Strong communication, presentation, and coaching skills with a focus on practical learning application. Data-driven mindset with the ability to assess training effectiveness and optimize learning strategies. Willingness to travel up to 50% of the time across store and district locations. Proficient in Microsoft Office Suite; experience with Salesforce, Power BI, or similar platforms preferred. Knowledge of sales enablement platforms, LMS, and content creation tools. Work Environment and Physical Demands
Sales/Service environment varies by location/store setup. May be exposed to cramped quarters, dust, fumes, or odors. Travel required; daily driving may be necessary. Good hand/eye coordination, vision, and hearing required. Physical demands include medium work with lifting up to 30 lbs and occasional pushing/pulling up to 100 lbs. Equal Employment Opportunity
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally protected basis under federal, state, or local laws. The information collected is used to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Notes
Referrals increase your chances of interviewing at The Hillman Group. Sign in to set job alerts for similar roles.
#J-18808-Ljbffr