LHH Recruitment Solutions
Customer Service Representative (Dispatcher)
LHH Recruitment Solutions, Phoenix, Arizona, United States, 85003
LHH Recruitment Solutions is partnering with a growing company in Phoenix, AZ that is looking for an Service Dispatcher to join the team! This is a full-time on-site position paying $22.00-$25.00 per hour depending on prior experience. The Customer Service Dispatcher serves as the central communication point between customers and field service teams. This role is responsible for managing inbound service requests, scheduling deliveries or service appointments, and coordinating with internal departments to ensure timely and accurate execution of customer needs.
Job Description:
Answer high-volume inbound calls and respond to customer inquiries via phone, email, live chat, and text. Intake and process service orders using CRM or dispatch software (e.g., Service Titan). Schedule and dispatch service technicians or delivery drivers based on availability, location, and urgency. Qualifications High School Diploma or GED required; Associate's degree preferred. 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, concrete, or logistics industries. Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite and dispatching software. Bilingual (Spanish) preferred but not required. Ability to read maps and understand geographic service areas. Generate and manage delivery tickets, invoices, and other shipping documents. Maintain accurate customer records and update databases with contact and service details. Perform outbound follow-ups on unsold estimates, recurring service events, and customer satisfaction checks. Adhere to safety standards and company protocols at all times. If you are interested and meet the minimum requirements apply now!
Pay Details:
$22.00 to $25.00 per hour
Search managed by:
Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Description:
Answer high-volume inbound calls and respond to customer inquiries via phone, email, live chat, and text. Intake and process service orders using CRM or dispatch software (e.g., Service Titan). Schedule and dispatch service technicians or delivery drivers based on availability, location, and urgency. Qualifications High School Diploma or GED required; Associate's degree preferred. 2+ years of experience in customer service or dispatching, preferably in HVAC, plumbing, concrete, or logistics industries. Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite and dispatching software. Bilingual (Spanish) preferred but not required. Ability to read maps and understand geographic service areas. Generate and manage delivery tickets, invoices, and other shipping documents. Maintain accurate customer records and update databases with contact and service details. Perform outbound follow-ups on unsold estimates, recurring service events, and customer satisfaction checks. Adhere to safety standards and company protocols at all times. If you are interested and meet the minimum requirements apply now!
Pay Details:
$22.00 to $25.00 per hour
Search managed by:
Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.