Baptist Health South Florida
Manager Physician Practice Operation, MNI Neurology - Office I, FT, 8A-4:30P
Baptist Health South Florida, Miami, Florida, us, 33222
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves, and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact—because when it comes to caring for people, we’re all in.
Job Description:
The Manager is responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. They are a cross-functional leader overseeing patient flow across multiple service lines, departments, and sites. The role involves developing, interpreting, and applying departmental policies and standardized workflows, as well as implementing process changes identified through the Revenue Cycle process or regulatory audits. The Manager anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. They are expected to manage initiatives supporting patient satisfaction standards and objectives. The role includes providing financial analysis and strategic planning, overseeing the budget in partnership with management and Finance. The Manager practices the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Qualifications:
Bachelor’s Degree in Healthcare preferred, with a minimum of 5 years’ experience in healthcare leadership. In lieu of a Bachelor’s Degree, a minimum of 6 years’ experience in healthcare leadership. Certified Healthcare Access Manager (CHAM) preferred. Leadership experience managing multiple departments, call centers, or in fast-paced environments under tight/stressful timelines. Excellent verbal and written communication skills, with an emphasis on problem resolution. Ability to multitask, especially during stressful situations. Professional, detail-oriented team player. Understanding of performance improvement processes, including data collection, analysis, and process change implementation. Knowledge of healthcare regulatory guidelines such as HIPAA, AHCA, EMTALA, etc. Experience with Microsoft Office products and EMR applications. Bilingual in English and Spanish/Creole preferred. Minimum required experience: 5 years in healthcare leadership. EOE, including disability/vets
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The Manager is responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. They are a cross-functional leader overseeing patient flow across multiple service lines, departments, and sites. The role involves developing, interpreting, and applying departmental policies and standardized workflows, as well as implementing process changes identified through the Revenue Cycle process or regulatory audits. The Manager anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. They are expected to manage initiatives supporting patient satisfaction standards and objectives. The role includes providing financial analysis and strategic planning, overseeing the budget in partnership with management and Finance. The Manager practices the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members. Qualifications:
Bachelor’s Degree in Healthcare preferred, with a minimum of 5 years’ experience in healthcare leadership. In lieu of a Bachelor’s Degree, a minimum of 6 years’ experience in healthcare leadership. Certified Healthcare Access Manager (CHAM) preferred. Leadership experience managing multiple departments, call centers, or in fast-paced environments under tight/stressful timelines. Excellent verbal and written communication skills, with an emphasis on problem resolution. Ability to multitask, especially during stressful situations. Professional, detail-oriented team player. Understanding of performance improvement processes, including data collection, analysis, and process change implementation. Knowledge of healthcare regulatory guidelines such as HIPAA, AHCA, EMTALA, etc. Experience with Microsoft Office products and EMR applications. Bilingual in English and Spanish/Creole preferred. Minimum required experience: 5 years in healthcare leadership. EOE, including disability/vets
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