Enterprise Printer Administrator (Endpoint Technician)

Salary: $62,500.00 - $68,000.00 AnnuallyLocation : Lexington County, SCJob Type: FTE - Full-TimeJob Number: 178923-61007947Agency: SCDPH-PH Central OfficeOpening Date: 08/25/2025Closing Date: 9/8/2025 11:59 PM EasternClass Code:: AM66Position Number:: 61007947-178923Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Grade: TEC05Hiring Range - Min.: $62,500.00Hiring Range - Max.: $68,000.00Opening Date: 08/25/2025EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions. Job ResponsibilitiesCareers at DPH: Work that makes a difference!Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing EquityUnder limited supervision, the Managed Print Administrator and Coordinator administers and supports printer devices utilized by the agency. Assist with the configuration, implementation, consultation, documentation, and tracking of Information Technology (IT) printer assets and their related systems in accordance with Agency procedures and guidelines. Serves as primary administrator for agency network printers, printer infrastructure, and management of these devices. Diagnoses and repairs complex problems in response to customer-reported incidents. Promote and support collaborative services through customer service, continuous improvement, device life cycle, and tracking of customer service requests to resolution meeting service level agreement time-frames. Adhere to State and agency IT Security polices and standards. Installs, configures, troubleshoots, and maintains moderately complex to complex customer hardware and software to support the agency network printer devices and supporting administrative systems. Ensures rigorous application of information security standards. Primary administrator of Printer Logic, Managed Print, and printer infrastructure. Additional systems include Olympus printer portal in support of the agency EHR solution. Process and coordinate departmental requests for printer moves and setup. Works with other IT Staff and program area staff in to support agency printer needs.Diagnoses and repairs moderately to complex problems in response to customer reported incidents. Proactive and timely resolution to tickets based on the severity of the issue. Provide tier 2 and tier 3 support of printer systems assigned and contact vendor to submit Service Requests and Incident Tickets to resolution. Coordinate with other IT staff and vendors to troubleshoot and resolve highly complex printer related software and hardware issues. Assist with identifying and troubleshooting end point device printer issues to resolution. Document and track in agency ITSM. Maintains good relations with agency management, customers, vendors, and IT staff. Serves as a liaison to customers and IT staff to meet agency printer needs and tracking of those printer assets. Assist with developing deployment schedule and logistics. Monitor printer usage and billing. Work with program areas and Accounts Receivable to confirm staff usage and discrepancies requiring remediation. Provides advice and direction to agency on purchases associated with printer devices and services. Researches and provides evaluation of trends and patterns in customer support requirements. Assists with developing and maintaining customer support policies, procedures, standards and training materials.Directs the preparation of project reports for customers. Assesses project progress and is held accountable for results. Coordinates, designs and maintains documentation, printer standards, and service catalog. Other duties as assigned. The employee will work under limited supervision, following established policies, procedures and guidelines. Position requires the ability to work independently in establishing priorities and responding to agency needs Some limited after-hour and weekend work may be required; during emergencies, on call 24 hours a day when activated (agency cellular device is authorized to meet this requirement). Minimum and Additional RequirementsState Minimum Requirements: A bachelor's degree and experience in automated information or communication system design, installation, operation, or repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis.Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Agency Additional Requirements: Bachelor's degree in computer science or related field and three (3) years' work experience in information technology (IT); associate's degree in computer science or related field and five (5) years' work experience in IT; high school diploma and seven (7) years' experience in IT. Experience with printer device setup and deployment; Strong understanding and experience with Printer Logic, managed print, and Olympus printer portal (two years). Experience administrative printer portals to manage printers, printing services, and supporting environments.Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Preferred QualificationsOccasionally lifting, carrying, pushing and/or pulling up to 30 pounds. Must possess a valid driver's license and a good driving record. Some travel may be required generally within the Columbia Richland and Lexington County area which may encompass other agency facilities throughout the State of South Carolina using personal or state vehicle. Some overnight travel may rarely be required. Additional CommentsDRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.Reasonable Accommodation: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:•Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children •15 days annual (vacation) leave per year •15 days sick leave per year •13 paid holidays •Paid Parental Leave •State Retirement Plan and Deferred Compensation Programs and Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Please select which description best describes your level of experience as it pertains to the minimum requirements for this position. A bachelor's degree in computer science or related field and 3 yrs work experience in information technology (IT). A associate's degree in computer science or related field and 5 yrs work experience in IT. A high school diploma and 7 yrs experience in IT. None of the above. 02 Are you a current DPH employee or have you ever been employed by DPH or DHEC? Yes No 03 Would you be willing to accept a salary within the hiring range of $62,500 - $68,000? Yes No 04 Do you have experience with Printer Logic? Yes No 05 Do you have experience with Managed Print? Yes No 06 If you answered "Yes", to question 5, please describe and include solution and number of printers managed. If none, please type "N/A" below. 07 Do you have experience with Olympus Printer Portal? Yes No 08 Do you have experience supporting printer infrastructure? Yes No 09 If you answered "Yes" to Question 8, please briefly describe your experience. If you do not have any experience, please type "N/A" below. 10 Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and understand this statement. Yes No 11 Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and understand this statement. Yes No 12 If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving/identification record. I have read and understand this statement. Yes No 13 How did you hear about this position? State NeoGov Website (jobs.sc.gov) Linkedln,Twitter, Facebook Employee Referral/Agency Recruiter College Job Board External Job Board (SC Works, Indeed, Association) Other Required Question