Insight Global
As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall digital heath of the brand restaurants. This role involves the effective and strategic monitoring of core order injection processes to identify and resolve issues that may cause restaurants to operate below optimal digital health standards. This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & Experience- A Bachelor's degree from an accredited college or university, or equivalent experience, is required - degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management, or a related field is preferred- Proficiency with Microsoft Office 365, Tableau, Snowflake, Business Intelligence (BI) tools, Grafana, Datadog, and SQL •Ability to identify trends within data sets- Technical expertise - IT backgroundGREAT PERSONALITY! - Needs great customer service skills! Nice to Have Skills & Experience- Restaurant Industry experience- Degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or related field is preferredCertifications and experience in Six Sigma and ITIL Fundamentals- IT Service Management are highly desired Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.