Link High Technologies
MSP SUPPORT ENGINEER ( HYBRID) Florham Park, NJ
Link High Technologies, Florham Park, New Jersey, us, 07932
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MSP SUPPORT ENGINEER (HYBRID) Florham Park, NJ
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Link High Technologies 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Link High Technologies Inc. is an MSP located in Florham Park, NJ, with clients throughout the East Coast. We are a professional, fast-paced, and customer-centric organization. This Experienced Senior Support Engineer will join our Support Team in providing support for PCs, networking equipment, servers, firewalls, and desktop operating systems for a variety of small to medium-sized organizations. There will be computers, network equipment, and servers that will need to be configured in our offices for deployment to client sites. Opportunity to do projects (on-site and cloud) as well. NOT a remote position . Room to grow within the organizationmove to Project Team and vCIO positions. Certification training materials and approved tests will be covered by the company. Responsibilities and Duties The candidate should not be opposed to performing a wide variety of IT support, ranging from simple desktop support to server, firewall, and network issues, as dictated by clients and available work. The candidate will work with the rest of the support team, technical account managers, and our project team. This is a senior position that will be the last point of escalation before looping in the Service Manager.
We are looking for someone who will take overall ownership of service tickets assigned to the team and to the individual personally. Qualifications and Skills Non-Technical: Must live within 25 miles of Florham Park, NJ, and commute reliably to our offices daily.
Commitment to excellent customer experience is the highest priority. Willingness to take ownership of issues and take initiative. Ability to follow internal procedures and document tickets and time daily in our PSA and ITGLUE Excellent written, verbal, and interpersonal skills are a must. Commit to continuous education, certification, and self-improvement. Technical RECENT professional experience with an MSP/VAR or IT consulting firm HIGHLY PREFERRED. Microsoft Windows (server and desktop), AD/DNS - Proficient SonicWall Firewall or similar Corporate Firewall - Proficient Azure (VMs, Virtual Desktops) - Working knowledge or higher Networking connectivity & related equipment - Proficient Virtualization (Microsoft Hyper-V and/or VMware) - Proficient Backup Technologies such as Datto or similar Experience with ConnectWise Manage, Automate, or similar products is highly preferred Meets all assigned technical training goals Medical/Dental 100% paid by employer. Short/Long Term Disability Provided by Employer PTO policy, which increases with tenure (Starts at 15 days), plus most Federal Holidays 401K Retirement with company match up to 4%. Microsoft and other approved certification tests 100% reimbursed. Salary DOE. 55-70K Range Seniority level Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Link High Technologies by 2x Sign in to set job alerts for Support Engineer roles.
Note:
This job posting appears to be current, with no explicit indication that it is expired. #J-18808-Ljbffr
MSP SUPPORT ENGINEER (HYBRID) Florham Park, NJ
role at
Link High Technologies 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Link High Technologies Inc. is an MSP located in Florham Park, NJ, with clients throughout the East Coast. We are a professional, fast-paced, and customer-centric organization. This Experienced Senior Support Engineer will join our Support Team in providing support for PCs, networking equipment, servers, firewalls, and desktop operating systems for a variety of small to medium-sized organizations. There will be computers, network equipment, and servers that will need to be configured in our offices for deployment to client sites. Opportunity to do projects (on-site and cloud) as well. NOT a remote position . Room to grow within the organizationmove to Project Team and vCIO positions. Certification training materials and approved tests will be covered by the company. Responsibilities and Duties The candidate should not be opposed to performing a wide variety of IT support, ranging from simple desktop support to server, firewall, and network issues, as dictated by clients and available work. The candidate will work with the rest of the support team, technical account managers, and our project team. This is a senior position that will be the last point of escalation before looping in the Service Manager.
We are looking for someone who will take overall ownership of service tickets assigned to the team and to the individual personally. Qualifications and Skills Non-Technical: Must live within 25 miles of Florham Park, NJ, and commute reliably to our offices daily.
Commitment to excellent customer experience is the highest priority. Willingness to take ownership of issues and take initiative. Ability to follow internal procedures and document tickets and time daily in our PSA and ITGLUE Excellent written, verbal, and interpersonal skills are a must. Commit to continuous education, certification, and self-improvement. Technical RECENT professional experience with an MSP/VAR or IT consulting firm HIGHLY PREFERRED. Microsoft Windows (server and desktop), AD/DNS - Proficient SonicWall Firewall or similar Corporate Firewall - Proficient Azure (VMs, Virtual Desktops) - Working knowledge or higher Networking connectivity & related equipment - Proficient Virtualization (Microsoft Hyper-V and/or VMware) - Proficient Backup Technologies such as Datto or similar Experience with ConnectWise Manage, Automate, or similar products is highly preferred Meets all assigned technical training goals Medical/Dental 100% paid by employer. Short/Long Term Disability Provided by Employer PTO policy, which increases with tenure (Starts at 15 days), plus most Federal Holidays 401K Retirement with company match up to 4%. Microsoft and other approved certification tests 100% reimbursed. Salary DOE. 55-70K Range Seniority level Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Link High Technologies by 2x Sign in to set job alerts for Support Engineer roles.
Note:
This job posting appears to be current, with no explicit indication that it is expired. #J-18808-Ljbffr