Workway
Client Service Center Representative I-III
Workway, Roseville, California, United States, 95678
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a
Client Service
Centre Representative I-III
opportunity with a
well-established, high-performing financial institution
that has grown across the western United States.
This is an exciting opportunity to join a client-focused, community-driven banking organization known for its exceptional service, national recognition, and inclusive culture. Located in Roseville, this full-time, in-office role offers flexible hours within a supportive and dynamic team environment. Whether you are an early-career professional or bring advanced expertise in client services, we have a place for you.
The
Client Service
Centre Representative I-III
is responsible for the specific duties listed below.
Your Specific Duties Will Include: For All Levels (I-III):
Provide excellent telephone and written customer support. Troubleshoot online banking, account applications, and system navigation. Handle inbound and outbound client inquiries with professionalism. Resolve client concerns with diplomacy and escalate when necessary. Collaborate with internal departments to improve client experience. Level I:
Handle routine inquiries and support needs. Follow communication scripts and standard procedures. Learn about bank products and services. Level II:
Handle a high volume of calls, including more complex inquiries. De-escalate moderately difficult client situations. Mentor Level I representatives as needed. Level III:
Manage the most complex support cases and client escalations. Support internal training efforts for new team members. Serve as a subject matter expert on advanced deposit operations. Specific Qualifications for the Position Include: Client Service Centre Representative I:
Minimum 1 year of banking deposit operations experience. Strong verbal communication and customer service skills. Tech-savvy with Microsoft Office; DNA and Q2 system knowledge a plus. Client Service Centre Representative II:
Minimum 2 years of banking deposit operations experience. Proven ability to handle complex client issues. Advanced problem-solving and adaptability. Client Service Centre Representative III:
Minimum 3 years of banking deposit operations experience. Demonstrated leadership or mentoring in a client service role. High-level technical support proficiency and communication finesse. Pay Rate Range:
CSCR I: $20.00 - $24.00/hour CSCR II: $22.50 - $27.00/hour CSCR III: $25.50 - $30.00/hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision, as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Client Service
Centre Representative I-III
opportunity with a
well-established, high-performing financial institution
that has grown across the western United States.
This is an exciting opportunity to join a client-focused, community-driven banking organization known for its exceptional service, national recognition, and inclusive culture. Located in Roseville, this full-time, in-office role offers flexible hours within a supportive and dynamic team environment. Whether you are an early-career professional or bring advanced expertise in client services, we have a place for you.
The
Client Service
Centre Representative I-III
is responsible for the specific duties listed below.
Your Specific Duties Will Include: For All Levels (I-III):
Provide excellent telephone and written customer support. Troubleshoot online banking, account applications, and system navigation. Handle inbound and outbound client inquiries with professionalism. Resolve client concerns with diplomacy and escalate when necessary. Collaborate with internal departments to improve client experience. Level I:
Handle routine inquiries and support needs. Follow communication scripts and standard procedures. Learn about bank products and services. Level II:
Handle a high volume of calls, including more complex inquiries. De-escalate moderately difficult client situations. Mentor Level I representatives as needed. Level III:
Manage the most complex support cases and client escalations. Support internal training efforts for new team members. Serve as a subject matter expert on advanced deposit operations. Specific Qualifications for the Position Include: Client Service Centre Representative I:
Minimum 1 year of banking deposit operations experience. Strong verbal communication and customer service skills. Tech-savvy with Microsoft Office; DNA and Q2 system knowledge a plus. Client Service Centre Representative II:
Minimum 2 years of banking deposit operations experience. Proven ability to handle complex client issues. Advanced problem-solving and adaptability. Client Service Centre Representative III:
Minimum 3 years of banking deposit operations experience. Demonstrated leadership or mentoring in a client service role. High-level technical support proficiency and communication finesse. Pay Rate Range:
CSCR I: $20.00 - $24.00/hour CSCR II: $22.50 - $27.00/hour CSCR III: $25.50 - $30.00/hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision, as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.