Clark County Department of Aviation
Salary:
$30.38 - $48.43 Hourly Location :
Harry Reid International Airport - Las Vegas, NV Job Type:
Full-Time Job Number:
25-6149 Division:
Information Systems Subarea:
Service Desk Opening Date:
08/26/2025 Closing Date:
9/9/2025 5:01 PM Pacific FLSA:
Non-Exempt
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Systems Technician I/II position. In this role, you will assist with supporting and maintaining endpoint devices across the organization using Microsoft Intune. This is an excellent opportunity for someone beginning their IS (Information Systems) career with a focus on mobile device management and Microsoft 365 technologies. Key responsibilities include provisioning, configuring, and deploying Windows and mobile devices using Microsoft Intune and Autopilot. You will respond to Tier 1 support tickets related to endpoint issues such as software installations, system performance, connectivity, and user access. Additionally, you will help maintain device compliance, configuration profiles, and application deployments in Intune, support end users with issues involving Microsoft 365 applications like Outlook, Teams, and OneDrive, and participate in hardware setup, device imaging, and user onboarding/offboarding tasks. This position will also provide basic troubleshooting of devices (laptops, desktops, mobile) and escalating when needed, maintain asset inventory, and update documentation as required. You must follow IS policies, security standards, and operational procedures.
Systems Technician I: $30.38 - $44.84 / Hourly Systems Technician II: $32.77 - $48.43 / Hourly
The Systems Technician I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Systems Technician II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Employee Services.
Employee Services reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS
Education and Experience:
Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience in installing and troubleshooting personal computer hardware and software.
Systems Technician II - In addition to the above, one (1) year of full-time experience in installing and troubleshooting personal computer and network hardware and software.
Possession of a four-year degree in an appropriate field is desirable.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Licensing and Certification:
Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment.
Pre-Employment Drug Testing:
Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement:
Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship:
Candidates must be legally authorized to work in the United States.
Please note,
Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Background Check:
Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program:
Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time and to lift and carry equipment weighing up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
Designs, installs, tests, documents and maintains local area network systems; troubleshoots and resolves hardware and software problems. Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately. Installs and maintains communications systems between departmental personal computer and network systems and other County computer systems; troubleshoots problems and ensures proper operation of hardware and software. Upgrades and modifies operating systems by installing new vendor releases. Confers with departmental to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions coordinate with existing hardware, software and systems. Instructs user department staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users. Provides assistance and instruction to part-time or intern staff; ensures that their work is completed in an appropriate and timely manner. Maintains accurate records and files related to work performed. Maintains current knowledge of Personal and network hardware and software; makes recommendations for acquisition and upgrading. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various County work sites in order to perform on-site trouble shooting and attend meetings.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:
Alternative Work Schedules More Money in Your Pocket
100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Employer pays 90% of premium
Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health
Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include:
12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave
Other leave options
Catastrophic Leave Parental Leave - Up to 90 days
Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include
Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan
Employee Assistance Program Onsite Fitness Center The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program
01
The following questions 1-6 will be used to assist in determining if candidates meet the minimum qualifications. Which describes your highest level of education completed?
Some High School High School Diploma or GED Trade School or Technical Degree Some College (1-29 semester credits) Some College (30-59 semester credits) Some College (60-89 semester credits) Some College (90-120+ semester credits) Associate's Degree Bachelor's Degree Master's Degree or higher None of the above
02
Please indicate the major of your degree that best qualifies you for this position.
Computer Science Information Systems Other Not Applicable
03
If you indicated "Other" in question 2, please list what major your degree was in. Type N/A if this is not applicable to you. 04
Indicate your full-time professional experience in installing and troubleshooting personal computer hardware and software.
No Experience Less than 2 years 2 to 3 years 3 to 4 years 4 to 5 years More than 5 years
05
Please list the employer(s) on your application where your experience was obtained in question 4. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
06
Do you currently hold a valid driver's license?
Yes, I currently hold a valid Nevada driver's license. Yes, I currently hold a valid driver's license from another state. No, I do not currently hold a valid driver's license.
07
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience. I understand that: A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area) B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application; C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer; D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points; E) Assessment scores may be used to consider applicants for the selection process; F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
08
List all current and professional certifications relevant to this position. See template below. Type N/A if this is not applicable to you.
Certification: Name of agency or institution administering the certification: 09
Indicate your full-time professional experience working as a field technician responding to technical incidents and service requests using a ticketing system to manage calls and tasks.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
10
Indicate your full-time professional experience working with Active Directory.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
11
Indicate your full-time professional experience working with Group Policy Management.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
12
Indicate your full-time professional experience installing, troubleshooting, and providing support for complicated system architectures that comprise of systems larger than 250 nodes spanning multiple virtual local area networks (VLANS).
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
13
Indicate your full-time professional experience working with Dynamic Host Configuration Protocol (DHCP) reservations in an enterprise environment of 2,000 endpoint devices or more.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
14
Indicate your full-time professional experience supporting the configuration and maintenance of enterprise computer systems utilizing Windows Desktop operating systems and Windows Server operating systems in a large environment spanning multiple data centers and domains.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
15
Indicate your full-time professional experience providing a high level of customer service while working with customers in person, over the phone, by email, and remotely.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
16
Indicate your full-time professional experience leading small to medium IT projects.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
17
Indicate your full-time professional experience working on IT projects to deploy or upgrade, computers, printers, cameras or other IT equipment across an enterprise.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
18
Please list the employer(s) on your application where your experience was obtained in question 9-17. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
19
End User Device Support Technicians Questions 19-22: Indicate your full-time professional experience working with Microsoft 365 administration.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
20
Indicate your full-time professional experience working with Microsoft Intune.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
21
Indicate your full-time professional experience working with Microsoft Autopilot.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
22
Indicate your full-time professional experience working with Tanium Endpoint Management.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
23
Please list the employer(s) on your application where your experience was obtained in question 19-22. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
Required Question
$30.38 - $48.43 Hourly Location :
Harry Reid International Airport - Las Vegas, NV Job Type:
Full-Time Job Number:
25-6149 Division:
Information Systems Subarea:
Service Desk Opening Date:
08/26/2025 Closing Date:
9/9/2025 5:01 PM Pacific FLSA:
Non-Exempt
ABOUT THE POSITION The Clark County Department of Aviation is seeking qualified candidates to apply for the Systems Technician I/II position. In this role, you will assist with supporting and maintaining endpoint devices across the organization using Microsoft Intune. This is an excellent opportunity for someone beginning their IS (Information Systems) career with a focus on mobile device management and Microsoft 365 technologies. Key responsibilities include provisioning, configuring, and deploying Windows and mobile devices using Microsoft Intune and Autopilot. You will respond to Tier 1 support tickets related to endpoint issues such as software installations, system performance, connectivity, and user access. Additionally, you will help maintain device compliance, configuration profiles, and application deployments in Intune, support end users with issues involving Microsoft 365 applications like Outlook, Teams, and OneDrive, and participate in hardware setup, device imaging, and user onboarding/offboarding tasks. This position will also provide basic troubleshooting of devices (laptops, desktops, mobile) and escalating when needed, maintain asset inventory, and update documentation as required. You must follow IS policies, security standards, and operational procedures.
Systems Technician I: $30.38 - $44.84 / Hourly Systems Technician II: $32.77 - $48.43 / Hourly
The Systems Technician I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Systems Technician II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Employee Services.
Employee Services reserves the right to call only the most qualified applicants to the selection process. MINIMUM REQUIREMENTS
Education and Experience:
Systems Technician I - Equivalent to two (2) years of college level course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience in installing and troubleshooting personal computer hardware and software.
Systems Technician II - In addition to the above, one (1) year of full-time experience in installing and troubleshooting personal computer and network hardware and software.
Possession of a four-year degree in an appropriate field is desirable.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Licensing and Certification:
Specified positions may require possession of a valid Nevada Class C Driver's License at time of appointment.
Pre-Employment Drug Testing:
Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement:
Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship:
Candidates must be legally authorized to work in the United States.
Please note,
Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Background Check:
Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program:
Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal. PHYSICAL DEMANDS
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time and to lift and carry equipment weighing up to 50 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
Designs, installs, tests, documents and maintains local area network systems; troubleshoots and resolves hardware and software problems. Designs, installs, tests, documents and maintains personal computer systems; assists users in determining their hardware and software needs; install and customizes software and ensures that vendor hardware and software are functioning appropriately. Installs and maintains communications systems between departmental personal computer and network systems and other County computer systems; troubleshoots problems and ensures proper operation of hardware and software. Upgrades and modifies operating systems by installing new vendor releases. Confers with departmental to determine information system needs; researches vendor hardware and software options; ensures that potential acquisitions coordinate with existing hardware, software and systems. Instructs user department staff in the operation of hardware and software; ensures that there is proper written documentation and instructions for non-technical personal computer and network users. Provides assistance and instruction to part-time or intern staff; ensures that their work is completed in an appropriate and timely manner. Maintains accurate records and files related to work performed. Maintains current knowledge of Personal and network hardware and software; makes recommendations for acquisition and upgrading. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment in the course of the work; may drive a motor vehicle or be able to arrange for appropriate transportation to various County work sites in order to perform on-site trouble shooting and attend meetings.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:
Alternative Work Schedules More Money in Your Pocket
100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes
Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Employer pays 90% of premium
Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health
Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include:
12 Paid Holidays plus a Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave
Other leave options
Catastrophic Leave Parental Leave - Up to 90 days
Tool Allowance for certain eligible positions. Wide Variety of Voluntary Benefits that include
Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan
Employee Assistance Program Onsite Fitness Center The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer Community Volunteer Opportunities Comprehensive training program Wellness program
01
The following questions 1-6 will be used to assist in determining if candidates meet the minimum qualifications. Which describes your highest level of education completed?
Some High School High School Diploma or GED Trade School or Technical Degree Some College (1-29 semester credits) Some College (30-59 semester credits) Some College (60-89 semester credits) Some College (90-120+ semester credits) Associate's Degree Bachelor's Degree Master's Degree or higher None of the above
02
Please indicate the major of your degree that best qualifies you for this position.
Computer Science Information Systems Other Not Applicable
03
If you indicated "Other" in question 2, please list what major your degree was in. Type N/A if this is not applicable to you. 04
Indicate your full-time professional experience in installing and troubleshooting personal computer hardware and software.
No Experience Less than 2 years 2 to 3 years 3 to 4 years 4 to 5 years More than 5 years
05
Please list the employer(s) on your application where your experience was obtained in question 4. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
06
Do you currently hold a valid driver's license?
Yes, I currently hold a valid Nevada driver's license. Yes, I currently hold a valid driver's license from another state. No, I do not currently hold a valid driver's license.
07
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience. I understand that: A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area) B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application; C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer; D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points; E) Assessment scores may be used to consider applicants for the selection process; F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
08
List all current and professional certifications relevant to this position. See template below. Type N/A if this is not applicable to you.
Certification: Name of agency or institution administering the certification: 09
Indicate your full-time professional experience working as a field technician responding to technical incidents and service requests using a ticketing system to manage calls and tasks.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
10
Indicate your full-time professional experience working with Active Directory.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
11
Indicate your full-time professional experience working with Group Policy Management.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
12
Indicate your full-time professional experience installing, troubleshooting, and providing support for complicated system architectures that comprise of systems larger than 250 nodes spanning multiple virtual local area networks (VLANS).
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
13
Indicate your full-time professional experience working with Dynamic Host Configuration Protocol (DHCP) reservations in an enterprise environment of 2,000 endpoint devices or more.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
14
Indicate your full-time professional experience supporting the configuration and maintenance of enterprise computer systems utilizing Windows Desktop operating systems and Windows Server operating systems in a large environment spanning multiple data centers and domains.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
15
Indicate your full-time professional experience providing a high level of customer service while working with customers in person, over the phone, by email, and remotely.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
16
Indicate your full-time professional experience leading small to medium IT projects.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
17
Indicate your full-time professional experience working on IT projects to deploy or upgrade, computers, printers, cameras or other IT equipment across an enterprise.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
18
Please list the employer(s) on your application where your experience was obtained in question 9-17. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
19
End User Device Support Technicians Questions 19-22: Indicate your full-time professional experience working with Microsoft 365 administration.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
20
Indicate your full-time professional experience working with Microsoft Intune.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
21
Indicate your full-time professional experience working with Microsoft Autopilot.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
22
Indicate your full-time professional experience working with Tanium Endpoint Management.
No Experience Less than 2 years 2 to 4 years 4 to 6 years More than 6 years
23
Please list the employer(s) on your application where your experience was obtained in question 19-22. Type N/A if you have no related experience. See Template Below.
Employer Name: Job Title: Hours Worked Per Week: Dates of Employment:
Required Question