Advantage Auto Group
Job Description
Job Description
About Us: Advantage Toyota of River Oaks
is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated
Service Advisor
to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment. Position Summary: As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service. Responsibilities: Greet customers promptly and professionally
Understand customer concerns and accurately document service requests
Communicate with technicians and relay findings and recommendations to customers
Provide accurate estimates and timelines for repairs and maintenance
Promote additional services based on vehicle needs
Maintain strong customer relationships and follow up on service satisfaction
Help maintain and improve high CSI scores
Qualifications: Minimum of 2 years of experience as a Service Advisor is required
Toyota or import brand experience is preferred, but not required
Proven ability to maintain high customer satisfaction ratings (CSI)
Strong communication and interpersonal skills
Working knowledge of automotive repair and maintenance
AutoMate and Xtime software experience a plus
Valid driver’s license
What We Offer: Competitive pay with bonus opportunities
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Ongoing training and development
Supportive and team-oriented environment
Join the Advantage Toyota of River Oaks family and help us drive customer satisfaction to the next level.
Job Description
About Us: Advantage Toyota of River Oaks
is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated
Service Advisor
to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment. Position Summary: As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service. Responsibilities: Greet customers promptly and professionally
Understand customer concerns and accurately document service requests
Communicate with technicians and relay findings and recommendations to customers
Provide accurate estimates and timelines for repairs and maintenance
Promote additional services based on vehicle needs
Maintain strong customer relationships and follow up on service satisfaction
Help maintain and improve high CSI scores
Qualifications: Minimum of 2 years of experience as a Service Advisor is required
Toyota or import brand experience is preferred, but not required
Proven ability to maintain high customer satisfaction ratings (CSI)
Strong communication and interpersonal skills
Working knowledge of automotive repair and maintenance
AutoMate and Xtime software experience a plus
Valid driver’s license
What We Offer: Competitive pay with bonus opportunities
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Ongoing training and development
Supportive and team-oriented environment
Join the Advantage Toyota of River Oaks family and help us drive customer satisfaction to the next level.