Join to apply for the Founding Customer Success Manager role at Listen Labs
Join to apply for the Founding Customer Success Manager role at Listen Labs
Founding Customer Success Manager @ Listen Labs
Founding Customer Success Manager @ Listen Labs
tl;dr: We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
Background
Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.
The Role
As our Founding Customer Success Manager, you'll:
- Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
- Serve as the primary day-to-day contact for key accounts.
- Partner with sales to identify expansion and renewal opportunities.
- Provide proactive guidance and support to maximize customer value.
- Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
- Develop and refine customer success playbooks as we scale.
- 1–3 years of Customer Success or related GTM experience at a B2B SaaS startup.
- Strong relationship-building, communication, and organizational skills.
- Self-starter comfortable with ambiguity and fast-paced environments.
- Experience with research, insights, or AI products is a plus.
- Rapidly growing, high-impact team with strong early traction.
- Opportunity to redefine how leading companies perform customer research.
- Meaningful equity, competitive compensation, and significant growth opportunities.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Technology, Information and Internet
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