Bill Dube Ford Toyota
Job Description
Job Description About Us:
At
Bill Dube Kia , we are more than just a dealership; we are a family committed to delivering exceptional service and creating a positive impact in our community. With a legacy of
50 years of excellence
across our dealerships, we pride ourselves on fostering a culture of
integrity, teamwork, and dedication to customer satisfaction . As we launch our
brand-new, state-of-the-art Kia dealership , we’re building a talented, customer-first team from the ground up—and we’re looking for an enthusiastic, organized, and service-driven
Service Advisor
to help shape the customer experience from day one. Position Summary:
As a
Service Advisor , you’ll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication, accurate repair recommendations, and an outstanding experience—whether they're in for a routine oil change or a major repair. You’ll work closely with technicians, parts staff, and management in a fast-paced, team-oriented environment where your energy and attention to detail will shine. Key Responsibilities:
Greet customers warmly and professionally, creating a welcoming and trust-filled environment
Clearly explain vehicle service needs and maintenance recommendations
Prepare accurate repair orders using
Dealertrack
and xtime
Communicate effectively with technicians and parts staff to ensure timely completion of services
Provide status updates to customers and answer questions throughout the repair process
Review completed repairs with customers and explain work performed, associated costs, and future maintenance needs
Follow up with customers to ensure satisfaction and promote future service visits
Assist in maintaining CSI (Customer Satisfaction Index) and departmental goals
Qualifications:
Prior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferred
Working knowledge of vehicle systems and general automotive terminology
Experience with
Dealertrack
or similar dealership software is a plus
Strong organizational skills and the ability to multitask in a high-volume environment
Excellent communication and customer service skills
Positive attitude, team-player mentality, and attention to detail
Valid driver’s license and a clean driving record
What We Offer:
The opportunity to be part of the
ground floor launch
of a brand-new Kia dealership
Competitive pay plan with
performance-based bonuses
Profit-sharing program
Full benefits package including medical, dental, and vision
401(k) with employer match
Access to the NADA Education Platform
for professional training and career development
Paid time off and holidays
Supportive, family-run dealership culture focused on respect, growth, and teamwork
Join the Bill Dube Kia family and help us build a service experience that reflects our values and our legacy. If you're passionate about customer care and ready to be part of something new and exciting,
apply today!
Job Description About Us:
At
Bill Dube Kia , we are more than just a dealership; we are a family committed to delivering exceptional service and creating a positive impact in our community. With a legacy of
50 years of excellence
across our dealerships, we pride ourselves on fostering a culture of
integrity, teamwork, and dedication to customer satisfaction . As we launch our
brand-new, state-of-the-art Kia dealership , we’re building a talented, customer-first team from the ground up—and we’re looking for an enthusiastic, organized, and service-driven
Service Advisor
to help shape the customer experience from day one. Position Summary:
As a
Service Advisor , you’ll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication, accurate repair recommendations, and an outstanding experience—whether they're in for a routine oil change or a major repair. You’ll work closely with technicians, parts staff, and management in a fast-paced, team-oriented environment where your energy and attention to detail will shine. Key Responsibilities:
Greet customers warmly and professionally, creating a welcoming and trust-filled environment
Clearly explain vehicle service needs and maintenance recommendations
Prepare accurate repair orders using
Dealertrack
and xtime
Communicate effectively with technicians and parts staff to ensure timely completion of services
Provide status updates to customers and answer questions throughout the repair process
Review completed repairs with customers and explain work performed, associated costs, and future maintenance needs
Follow up with customers to ensure satisfaction and promote future service visits
Assist in maintaining CSI (Customer Satisfaction Index) and departmental goals
Qualifications:
Prior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferred
Working knowledge of vehicle systems and general automotive terminology
Experience with
Dealertrack
or similar dealership software is a plus
Strong organizational skills and the ability to multitask in a high-volume environment
Excellent communication and customer service skills
Positive attitude, team-player mentality, and attention to detail
Valid driver’s license and a clean driving record
What We Offer:
The opportunity to be part of the
ground floor launch
of a brand-new Kia dealership
Competitive pay plan with
performance-based bonuses
Profit-sharing program
Full benefits package including medical, dental, and vision
401(k) with employer match
Access to the NADA Education Platform
for professional training and career development
Paid time off and holidays
Supportive, family-run dealership culture focused on respect, growth, and teamwork
Join the Bill Dube Kia family and help us build a service experience that reflects our values and our legacy. If you're passionate about customer care and ready to be part of something new and exciting,
apply today!