Enrollment Operations Manager - Enrollment Management Group

Enrollment Operations Manager - Enrollment Management GroupSalary: Commensuratewith experience Benefits: Generous benefits include paid time off including holidays andvacation, retirement match, and tuition remission for employee anddependents. Details at www.duq.edu/benefits Location: Enrollment Management Group Position: Status Full-time Hours: Varied Position Number: 430401/10- 1078 FLSA Status: ExemptPOSITION SUMMARY:This positionreports to the Director of Enrollment Systems and supports the administrativefunctions within Enrollment Management. This employee will be expected toperform a number of vital roles based on the undergraduate and graduate admissioncycle. Tasks will include, but are not limited to, managing the application andadmission credential process for undergraduate admissions, graduate admissions,and financial aid, mail receipt and sorting and handling and optimizing thedaily flow of queries, reports, and data entry. This individual is the pointperson for Slate training and coordinates work for one to two full-timeemployees and six to ten student employees. This individual is also responsiblefor the performance of advanced assignments and special projects in support ofthe Enrollment Management Group. Administrative work requiring initiative andindependent judgement. Maintenance of confidential information while ensuringthe efficient operation of the office of Enrollment Management. DUTIES ANDRESPONSIBILITIES:Manages the dailyflow of the Undergraduate Admissions application processing area ensuring thatall necessary queries, reports, documentation scanning & indexing andpostal mail are distributed and attended to for preparation of applicationreview and maintenance through the Customer Relationship Management (CRM),Slate, and Banner, ensuring the confidentiality and accuracy of all data entryinformation processed. Assists daily mail when necessary. Support the pursuitof operational excellence in all areas of Enrollment Management. Administrativework requiring initiative and independent judgement. Maintenance ofconfidential information while ensuring the efficient operation of the officeof Enrollment Management.Providestechnical assistance and lead slate functionality requests (develop andmaintain queries, reports, portals, etc.) for EMG and campus partners. Servesas a key member of the operations team-assessing departmental needs,recommending digital solutions, and updating procedures accordingly.Assists with the optimization and administration ofthe enrollment systems, including, but not limited to Technolutions Slate,Ellucian Banner, and Axiom. Supervises and assigns work andcompletes performance evaluations for full-time Enrollment Systems Specialistsand Operations student employees.Manage enrollment operations andsystems ticket requestsOrganizesthe receipt and review of academic credentials for admission applicants. Entersinquiry and application data, scans and indexes confidential materials throughthe systems, ensuring the confidentiality and accuracy of all data entryinformation processed for admissions. Works to bring applications to completionby coordinating the receipt of academic credentials through communication withprospective students, parents and high school counselors.Providesassistance with inquiry and application data entry and related tasks forgraduate admissions and financial aid during peak seasons of the cycle.Assists withtesting Banner software upgrades from CTS, SAGE in Financial Aid and is pointperson for Slate scanning and index training.Supportsoperational and processing effectiveness for the entire enrollment division (UGadmissions, Graduate Enrollment Services, Financial Aid, Enrollment Marketingand Communications, Military and Veterans, and Guest Services).Participates in various admissionsevents (i.e., DUQ Days, Accepted Student Days, etc.).Performsother related duties as assigned to support the functions of a dynamic, team-orientedenvironment.SUPERVISORYRESPONSIBILITIES:Supervises the work ofothers, including planning, assigning and scheduling work, reviewing work andensuring quality standards, training staff and overseeing their productivity.May offer recommendations for hiring, termination and pay adjustments, but doesnot have responsibility for making these decisions.REQUIREMENTS:Minimum qualifications:Bachelor's degree in business, computer science or related field from anaccredited institution and 3-5 years of work-related experience.Minimum 1 year of experiencein admissions or student services at the college/university level or closelyrelated environment dealing with the public.Preferred qualifications:Master's degree in business or related field from an accredited institution.Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:Strongcommunication skills, both oral and writtenAttention todetail and accuracy while multi-taskingStrongorganization skillsKnowledge ofPC and Microsoft Office Software; familiarity with Slate and Banner preferredData entry,scanning and indexingAbility tomake decisions in accordance with established policiesAbility to beproactive, strategic and deadline-oriented in a complex organizationProfessionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstancesAbility towork additional hours and weekends during Enrollment Management peak periodsMotivation towork harmoniously with a diverse group of highly qualified team membersAbility to exceed recruitment goals, facilitate staff developmentopportunities, exhibit teamwork, model analytical & critical thinking,engage in creative problem solving and demonstrate high levels of timemanagement and organizational skills.NCAA requirements and competency asappropriate based on position responsibilities, upholds NCAA rules andregulations.Ability to work withdiverse populations and sensitivity to the need of each individual to betreated with dignity and respect as it relates to diversity in general and theMission of the University specifically.Ability toestablish and maintain effective working relationships with the UniversityCommunity.Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.APPLICATIONINSTRUCTIONS: Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references. Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.