Arizona Staffing
Business Systems Analyst I
The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Analyst (BSA). This role involves engaging with Subject Matter Experts (SMEs) to gain an understanding of technical or process issues, technology implementations and participate in cross-functional work within the department. These SMEs may include System or Infrastructure Managers, Support Staff, and Analysts. A BSA is expected to research, document, and develop written instructions to technical and non-technical staff and communicate changes in technology. The ideal candidate is proficient in team collaboration and has the initiative to identify and complete tasks independently. In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application. This is an in-office position located in Tucson, AZ, and cannot be remote. Essential Functions: Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission; Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials; Identifies and documents areas of operational improvement that can be gained via changes in technology; Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations; Coordinates requirements definition and business case for change with department and/or elected official SMEs; Provides status updates to leadership in oral and written form; Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions; Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. Minimum Qualifications: High School diploma or equivalent AND two (2) years of experience in either computer hardware or software support, business analysis or data analysis. (Relevant education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.) Experience gathering, analyzing, or documenting business requirements. Experience identifying and resolving issues within business processes or systems. Experience communicating with both a technical and non-technical audience.
The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Analyst (BSA). This role involves engaging with Subject Matter Experts (SMEs) to gain an understanding of technical or process issues, technology implementations and participate in cross-functional work within the department. These SMEs may include System or Infrastructure Managers, Support Staff, and Analysts. A BSA is expected to research, document, and develop written instructions to technical and non-technical staff and communicate changes in technology. The ideal candidate is proficient in team collaboration and has the initiative to identify and complete tasks independently. In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application. This is an in-office position located in Tucson, AZ, and cannot be remote. Essential Functions: Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission; Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials; Identifies and documents areas of operational improvement that can be gained via changes in technology; Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations; Coordinates requirements definition and business case for change with department and/or elected official SMEs; Provides status updates to leadership in oral and written form; Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions; Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. Minimum Qualifications: High School diploma or equivalent AND two (2) years of experience in either computer hardware or software support, business analysis or data analysis. (Relevant education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.) Experience gathering, analyzing, or documenting business requirements. Experience identifying and resolving issues within business processes or systems. Experience communicating with both a technical and non-technical audience.