The Vendom Company
Head office: 2800 Biscayne Boulevard, Miami, Florida 33137
Role Overview
Manage and maintain Cisco Meraki networking hardware (switches, routers, firewalls, wireless access points). Monitor network performance, implement upgrades, and troubleshoot connectivity issues. Oversee the administration of Office 365 including Exchange Online, Teams, and OneDrive. Maintain and develop SharePoint Online sites for internal documentation and collaboration. Key Responsibilities Systems Support & User Management:
Serve as the primary point of contact for internal IT support requests through a ticketing system. Troubleshoot hardware, software, and network issues for end-users. Perform onboarding/offboarding processes including account provisioning, hardware setup, and access control. Application & Platform Management:
Manage user roles, permissions, and integrations within Salesforce. Coordinate with stakeholders to ensure Salesforce supports business processes effectively. Security & Compliance:
Implement and maintain IT security best practices, including data backup, antivirus, patching, and access control. Ensure compliance with relevant standards and internal policies. Manage relationships with third-party vendors for software licenses, hardware procurement, and IT services. Track and manage IT assets including hardware and software inventories.
Qualifications Bachelors degree in Computer Science, Information Technology, preferred. 5+ years of experience in IT support and administration, with at least 2 years in a managerial or lead role. Strong experience with Cisco Meraki networking equipment. Proficiency with Microsoft 365 admin tools and SharePoint Online. Working knowledge of Salesforce administration and integration. Familiarity with modern ticketing systems (e.g., Zendesk, Freshservice, Jira). Ability to work independently and prioritize multiple tasks effectively.
Desired Skills
Strong analytical and troubleshooting skills. Excellent communication and interpersonal skills. Ability to document processes clearly and thoroughly. Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.
Physical Demands & Work Environment
General office assignments (typing), which involves repetitive motion. Sitting in a stationary position for several hours within the day.
Company Description
Riviera Dining Group (RDG) reimagines luxury hospitality by creating immersive, meticulously crafted experiences defined by striking design, vibrant energy, and exceptional attention to detail. Each venue offers a refined atmosphere where elevated cuisine and personalized service create memorable moments. Since launching its flagship, MILA, in 2020, RDG has expanded with destinations such as AVA MediterrAegean, CASA NEOS, MM, and upcoming concepts like NOORA, Claudie, and HON?. RDG is committed to creativity, excellence, and innovation, fostering a collaborative and respectful workplace. As it grows across Florida and internationally, RDG remains dedicated to crafting unforgettable experiences that elevate hospitality standards. #J-18808-Ljbffr
Manage and maintain Cisco Meraki networking hardware (switches, routers, firewalls, wireless access points). Monitor network performance, implement upgrades, and troubleshoot connectivity issues. Oversee the administration of Office 365 including Exchange Online, Teams, and OneDrive. Maintain and develop SharePoint Online sites for internal documentation and collaboration. Key Responsibilities Systems Support & User Management:
Serve as the primary point of contact for internal IT support requests through a ticketing system. Troubleshoot hardware, software, and network issues for end-users. Perform onboarding/offboarding processes including account provisioning, hardware setup, and access control. Application & Platform Management:
Manage user roles, permissions, and integrations within Salesforce. Coordinate with stakeholders to ensure Salesforce supports business processes effectively. Security & Compliance:
Implement and maintain IT security best practices, including data backup, antivirus, patching, and access control. Ensure compliance with relevant standards and internal policies. Manage relationships with third-party vendors for software licenses, hardware procurement, and IT services. Track and manage IT assets including hardware and software inventories.
Qualifications Bachelors degree in Computer Science, Information Technology, preferred. 5+ years of experience in IT support and administration, with at least 2 years in a managerial or lead role. Strong experience with Cisco Meraki networking equipment. Proficiency with Microsoft 365 admin tools and SharePoint Online. Working knowledge of Salesforce administration and integration. Familiarity with modern ticketing systems (e.g., Zendesk, Freshservice, Jira). Ability to work independently and prioritize multiple tasks effectively.
Desired Skills
Strong analytical and troubleshooting skills. Excellent communication and interpersonal skills. Ability to document processes clearly and thoroughly. Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.
Physical Demands & Work Environment
General office assignments (typing), which involves repetitive motion. Sitting in a stationary position for several hours within the day.
Company Description
Riviera Dining Group (RDG) reimagines luxury hospitality by creating immersive, meticulously crafted experiences defined by striking design, vibrant energy, and exceptional attention to detail. Each venue offers a refined atmosphere where elevated cuisine and personalized service create memorable moments. Since launching its flagship, MILA, in 2020, RDG has expanded with destinations such as AVA MediterrAegean, CASA NEOS, MM, and upcoming concepts like NOORA, Claudie, and HON?. RDG is committed to creativity, excellence, and innovation, fostering a collaborative and respectful workplace. As it grows across Florida and internationally, RDG remains dedicated to crafting unforgettable experiences that elevate hospitality standards. #J-18808-Ljbffr