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BGSF

Senior Client Support Engineer

BGSF, Nashville, Tennessee, United States, 37247

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2 days ago Be among the first 25 applicants This range is provided by BGSF. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$30.00/hr - $32.00/hr We are seeking a

Client Support Engineer

for an exciting opportunity in Nashville, TN! The Client Support Engineer is the go-to for resolving associates technology challenges. Youll troubleshoot operating systems, applications, and hardware (desktops, laptops, phones, video conferencing, mobile devices), document solutions, and contribute to our knowledge base. This Face of IT role calls for a friendly communicator who can translate tech jargon into plain language and work seamlessly with other technology teams. Key Responsibilities Provide end-user support via tickets, calls, emails, IM, and walk-ups through resolution or escalation. Configure, install, and troubleshoot local/remote workstations, A/V equipment, telecom systems, and mobile devices. Support user moves/relocations and manage technology assets. Collaborate with IS teams, vendors, and outsourced support to resolve issues and keep users informed. Maintain documentation, asset tracking, and identify patterns/outages for escalation. Act as a trusted advisor, ensuring clear, professional communication and a focus on service. Qualifications Associate degree or equivalent experience; 24 years IT support experience (enterprise environment preferred). Strong proficiency with

Microsoft 365

(Outlook, Teams, OneDrive, SharePoint) and Office productivity tools. Hands-on experience with

SCCM

for software deployment, patching, and imaging. Intermediate to advanced knowledge of

Azure Active Directory

for managing users, groups, and devices. PowerShell

scripting for automation and system administration tasks. Experience deploying and managing devices via

Intune

(endpoint configuration, compliance policies, application management). Familiarity with Windows OS, Apple/Android devices, A/V equipment, and printers. Solid customer service, communication, and teamwork skills. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Contract Job function

Job function

Information Technology Industries

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