Get AI-powered advice on this job and more exclusive features.
This range is provided by Pomeroy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $28.00/hr
Job Description
EUC Walk-Up Support Analyst
RESPONSIBILITIES
* Friendly response and ownership of issues and requests presented by walkup guests
* Address issues raised via social media and other written formats including email
* Document and report on all work performed on behalf of customers
* OS imaging, software install/configuration, account creation
* Maintain accurate inventory and support records
* Work with partners to expedite and resolve issues impacting productivity
* Produce verbal and written status reports with emphasis on high-profile issues
* Adhere to company and business unit policies and standards
* Establish and maintain relationships with service providers, manufacturers, resellers and contractors
* Exercise discretion as appropriate
* Proactively monitor, assess and address support requirements
* Create system and support documentation as required
REQUIREMENTS
* Apple Certification – ACMT or similar
* Extensive knowledge of Apple products
* Superior customer service and people skills
* Friendly and approachable demeanor and professional appearance
* Enthusiasm, resilience, and a positive attitude
* Well-developed sense of urgency and ability to multitask
* Must enjoy working on a team and sharing responsibilities
* Must be an exceptional communicator
* Field experience supporting a variety of technologies and services (see below)
* Advanced technical abilities including solid troubleshooting skills applicable to Apple, Windows, in both physical and virtual environments
* Strong networking knowledge and familiarity with TCP/IP protocol, Microsoft Exchange, and Active Directory
* Ability to work and complete projects with minimal supervision
* Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
* Business Casual Dress
* Reliable transportation
* Lift, carry and transport computer equipment
LIST OF TECHNOLOGIES – (Inclusive of, but not limited to)
Mac OS, Windows OS, iOS, Android, Active Directory/Azure, Cisco VOIP, JAMF, Video Conferencing, remote connectivity (i.e. Apple Remote Desktop, LogMeIn, Bomgar, etc), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management, Microsoft Office Suite, Microsoft o365/Exchange, A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow), hard drive encryption products (i.e. Apple Filevault, MS Bitlocker), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Pomeroy by 2x
Sign in to set job alerts for “Desktop Support Analyst” roles.
South San Francisco, CA $35.00-$40.00 2 months ago
San Francisco, CA $65,000.00-$75,000.00 2 months ago
San Francisco, CA $25.00-$35.00 2 weeks ago
San Francisco, CA $65,000.00-$75,000.00 1 day ago
San Francisco, CA $30.00-$40.00 3 days ago
San Francisco, CA $50.00-$60.00 2 weeks ago
San Francisco, CA $43,000.00-$75,000.00 4 weeks ago
Windows Systems Support Analyst (7309U), Library Administration - #80496
Redwood City, CA $90,000.00-$120,000.00 3 months ago
Windows Systems Support Analyst (7309U), Library Administration - 80496
Novato, CA $130,000.00-$166,000.00 7 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr