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Service Manager - CDJR Dealership (Chrysler, Dodge, Jeep, Ram)
Full-Time | On-Site | Louisiana | Competitive Salary + Bonus + Full Benefits
Overview:
A leading
CDJR dealership
is seeking a performance-driven
Service Manager
to lead its fixed operations team. This role is ideal for a hands-on leader with deep knowledge of Chrysler, Dodge, Jeep, and Ram vehicles, strong operational expertise, and a passion for delivering exceptional customer service.
As Service Manager, you will oversee day-to-day service department operations, mentor your team, manage financial performance, and ensure compliance with OEM standards-all while fostering a culture of teamwork, accountability, and high-quality repairs.
Key Responsibilities:
Team Leadership & Development: Lead, coach, and motivate service advisors, technicians, and support staff Conduct performance reviews and implement development plans for continued growth Recruit, onboard, and train new service personnel Foster collaboration between service, parts, and sales departments Customer Service Excellence:
Ensure a high level of customer satisfaction through timely service and professional communication Resolve customer issues and complaints promptly and effectively Implement retention strategies, follow-up processes, and promotional service programs Operational Oversight:
Oversee daily service operations including appointment scheduling, workflow, and technician dispatching Ensure all repairs meet manufacturer standards and are completed on time Manage shop resources, equipment, and cleanliness Monitor technician productivity, shop capacity, and service lane performance Financial & Performance Management:
Analyze departmental financials including labor sales, gross profit, and overhead costs Control expenses while driving revenue growth and upsell opportunities Prepare performance reports and develop action plans to improve profitability Oversee warranty, internal, and customer-pay processes with precision Compliance & Safety:
Ensure full compliance with CDJR OEM guidelines, dealership policies, and local regulations Maintain a safe work environment by enforcing all safety procedures and environmental standards Ensure proper handling and disposal of hazardous materials What You Bring:
Prior experience as a
Service Manager in a CDJR dealership
or high-volume domestic store Strong technical knowledge of vehicle repair processes, warranty systems, and service operations Excellent leadership, team management, and conflict resolution skills Ability to manage budgets, control expenses, and drive financial performance Proficiency in dealership management systems (DMS) and scheduling tools High attention to detail with a customer-first mindset Valid driver's license and clean driving record Education & Experience:
High school diploma or equivalent required Technical or vocational training in automotive repair strongly preferred 3-5+ years of service management experience in a dealership environment What You'll Gain:
Competitive salary + performance-based bonuses Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Career growth within a stable, well-established dealership
Apply Now for Immediate Consideration
If you're a service leader with CDJR experience and a passion for building strong teams and customer satisfaction,
we want to hear from you.
Submit your resume today to start the conversation.
Full-Time | On-Site | Louisiana | Competitive Salary + Bonus + Full Benefits
Overview:
A leading
CDJR dealership
is seeking a performance-driven
Service Manager
to lead its fixed operations team. This role is ideal for a hands-on leader with deep knowledge of Chrysler, Dodge, Jeep, and Ram vehicles, strong operational expertise, and a passion for delivering exceptional customer service.
As Service Manager, you will oversee day-to-day service department operations, mentor your team, manage financial performance, and ensure compliance with OEM standards-all while fostering a culture of teamwork, accountability, and high-quality repairs.
Key Responsibilities:
Team Leadership & Development: Lead, coach, and motivate service advisors, technicians, and support staff Conduct performance reviews and implement development plans for continued growth Recruit, onboard, and train new service personnel Foster collaboration between service, parts, and sales departments Customer Service Excellence:
Ensure a high level of customer satisfaction through timely service and professional communication Resolve customer issues and complaints promptly and effectively Implement retention strategies, follow-up processes, and promotional service programs Operational Oversight:
Oversee daily service operations including appointment scheduling, workflow, and technician dispatching Ensure all repairs meet manufacturer standards and are completed on time Manage shop resources, equipment, and cleanliness Monitor technician productivity, shop capacity, and service lane performance Financial & Performance Management:
Analyze departmental financials including labor sales, gross profit, and overhead costs Control expenses while driving revenue growth and upsell opportunities Prepare performance reports and develop action plans to improve profitability Oversee warranty, internal, and customer-pay processes with precision Compliance & Safety:
Ensure full compliance with CDJR OEM guidelines, dealership policies, and local regulations Maintain a safe work environment by enforcing all safety procedures and environmental standards Ensure proper handling and disposal of hazardous materials What You Bring:
Prior experience as a
Service Manager in a CDJR dealership
or high-volume domestic store Strong technical knowledge of vehicle repair processes, warranty systems, and service operations Excellent leadership, team management, and conflict resolution skills Ability to manage budgets, control expenses, and drive financial performance Proficiency in dealership management systems (DMS) and scheduling tools High attention to detail with a customer-first mindset Valid driver's license and clean driving record Education & Experience:
High school diploma or equivalent required Technical or vocational training in automotive repair strongly preferred 3-5+ years of service management experience in a dealership environment What You'll Gain:
Competitive salary + performance-based bonuses Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Career growth within a stable, well-established dealership
Apply Now for Immediate Consideration
If you're a service leader with CDJR experience and a passion for building strong teams and customer satisfaction,
we want to hear from you.
Submit your resume today to start the conversation.