Graziano's Group
Job Summary
The Gourmet Store Manager is responsible for managing the daily operations of our market, including the selection, development, and performance management of team members.
Job Duties & Responsibilities * Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs. * Responsible to train and develop all new FOH & BOH employees. * Maintains a guest focus while performing duties. * Assures operational expenses and costs are in line with budgets. * Is knowledgeable of budgets and adhering to the profits they reflect. * Development and training of front of the house staff. * Delegates tasks for ordering supplies and follows up to assure accuracies. * Performs weekly and monthly inventories and updates beverage prices on spread sheet. * Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. * Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. * Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards. * Ensure positive guest service in all areas. * Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. * Ensure that proper security procedures are in place to protect team members, guests, and company assets. * Ensure a safe working and guest environment to reduce the risk of injury and accidents. * Completes accident reports promptly if a guest or team member is injured. * Responsible to assist in menu planning, development, and meal specials. * Ensure proper cash management controls are followed by all F&B staff members, as per policy. * Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness. * Investigate and resolve complaints concerning food quality and service. * Provides direction and communication to team members regarding operational information and procedural changes. * Develop team members by providing ongoing feedback. * Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals. * Have complete knowledge of all policies, standards, and procedures of the department. * Be familiar with resort services, amenities, and outlets. * Available for work assignments outside of Manager's customary work schedule. This may include evenings, catering events, weekends, and holidays. * Compliance with all Store Market policies and procedures as described and communicated by management. * Fill in where needed to ensure guest service standards and efficient operations. * Works effectively with Human Resources Director in proper documentation and performance management.
Required Skills/Abilities: * Exceptional customer service and managerial skills. * Excellent verbal and written communication skills. * Excellent organizational and time-management skills. * Ability to prioritize tasks and to delegate them when appropriate.
Education and Experience: * Bachelors degree in Business Administration preferred. * At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.
Physical Requirements: * Prolonged periods of standing. * Must be able to lift 50 pounds at a time.
Graziano's Group is a drug-free workplace. As a condition of employment, candidates may be required to successfully complete a drug screening prior to starting employment and/or during the course of employment as permitted by law.
Job Duties & Responsibilities * Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs. * Responsible to train and develop all new FOH & BOH employees. * Maintains a guest focus while performing duties. * Assures operational expenses and costs are in line with budgets. * Is knowledgeable of budgets and adhering to the profits they reflect. * Development and training of front of the house staff. * Delegates tasks for ordering supplies and follows up to assure accuracies. * Performs weekly and monthly inventories and updates beverage prices on spread sheet. * Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. * Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. * Maintain professional restaurant image, including market cleanliness, proper uniforms, and appearance standards. * Ensure positive guest service in all areas. * Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. * Ensure that proper security procedures are in place to protect team members, guests, and company assets. * Ensure a safe working and guest environment to reduce the risk of injury and accidents. * Completes accident reports promptly if a guest or team member is injured. * Responsible to assist in menu planning, development, and meal specials. * Ensure proper cash management controls are followed by all F&B staff members, as per policy. * Manage shifts which include daily decision making, scheduling, maintaining attendance logs, upholding service standards, product quality and cleanliness. * Investigate and resolve complaints concerning food quality and service. * Provides direction and communication to team members regarding operational information and procedural changes. * Develop team members by providing ongoing feedback. * Maintain an accurate and up-to-date plan of market staffing needs with trained competent individuals. * Have complete knowledge of all policies, standards, and procedures of the department. * Be familiar with resort services, amenities, and outlets. * Available for work assignments outside of Manager's customary work schedule. This may include evenings, catering events, weekends, and holidays. * Compliance with all Store Market policies and procedures as described and communicated by management. * Fill in where needed to ensure guest service standards and efficient operations. * Works effectively with Human Resources Director in proper documentation and performance management.
Required Skills/Abilities: * Exceptional customer service and managerial skills. * Excellent verbal and written communication skills. * Excellent organizational and time-management skills. * Ability to prioritize tasks and to delegate them when appropriate.
Education and Experience: * Bachelors degree in Business Administration preferred. * At least two years of experience in retail administration preferably in market management, with increasing levels of responsibility required.
Physical Requirements: * Prolonged periods of standing. * Must be able to lift 50 pounds at a time.
Graziano's Group is a drug-free workplace. As a condition of employment, candidates may be required to successfully complete a drug screening prior to starting employment and/or during the course of employment as permitted by law.