The Salty Donut
Overview
The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house. We don’t use any artificial ingredients. Coffee is offered with Intelligentsia Coffee and a crafted coffee menu. We aim to create a guest service experience that feels like an escape from daily life, with a positive, consistent donut and experience for every guest. This obsession with guest service starts with you. Work Environment
The Salty is a fast-paced, team-oriented operation both in the back of house and front of house. Our management leads by example, communicates openly, and collaborates with the team. There’s no “I” at The Salty; we all contribute to making The Salty a benchmark in experiential F&B for quality, service, and culture. Ambitious? Yes. Impossible? No — let’s get to work and crush it. The Job
Store Managers oversee everything that happens within their store — front of house to back of house, salary to hourly. The Store Manager balances advocacy for their team with owning and driving business KPIs (P&L results, guest sentiment, in-store sales growth, delivery and catering) while upholding operational practices, core values, and company culture. All Guest Experience Team Members, Key Holders, and Assistant Store Manager report to the Store Manager, and all BOH positions indirectly report to the Store Manager. The Store Manager ensures optimal production cadence, high product quality, cleanliness standards, and that core values are instilled across all positions. A successful Store Manager accepts accountability for the duties and responsibilities of the role. This position reports directly to the Regional Manager for the assigned store. What We Offer
Schedule flexibility – Store Managers are scheduled to work 45-50 hours per week Competitive salary plus quarterly bonus 6 weeks Paid parental leave Health, dental and vision benefit plan options for full-time team members Matching Health Savings Account Matching 401(k) and Roth Retirement plans Company paid life insurance Employee Assistance Programs Pet Insurance 40% off all merchandise, donut and coffee orders, and catering Friends and family discount An anniversary program Generous PTO, Sick Time and Well-Being Time off Growth and development opportunities in a rapidly growing company About You
4+ years experience in a management capacity in hospitality and/or food & beverage Managed and developed 10+ team members per shift Experience in Food Safety + Planning; Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification) Capable of thriving in a fast-paced environment, directing teams and remaining calm under pressure P&L, COGS, budgeting, financial planning and strategy, labor/scheduling, training & team development Experience with off-site catering is a plus Hiring, training and scheduling a catering team to maximize sales opportunities and community connections Ability to coordinate multiple tasks (food, beverage, labor) while maintaining standards Excellent communication skills with diverse staff Coachable and feedback-oriented Ability to coach in a positive, fair, discreet manner for growth Accountability for job performance; improvement-focused Self-starter with initiative; big-picture thinking and clear team communication Hospitality and guest-service oriented; service-driven Innovative and creative in finding ways to positively impact the business Ability to manage multiple projects and delegate with quality Proficient in Microsoft Office Personal characteristics: action-oriented, self-motivated, positive, humble, service-focused, flexible, and ethical Belief in The Salty’s core values Ability to work weekends and holidays Your Responsibilities at The Salty
Leadership Responsibilities A positive attitude Maintaining professionalism; modeling desired behavior; balancing guest service with team camaraderie Guest Interaction Know your guests and regulars; remember what they order Assist guests in a happy, positive, genuine way Check in with guests, answer questions, and address needs throughout the day Anticipate needs and address concerns with a positive attitude Attendance Maintain consistent attendance and punctuality; follow The Salty attendance policies Hold team members accountable to attendance policies Your People Develop a team by identifying talent and growing future leaders through training Conduct check-ins, 1:1s, and performance reviews Recognize birthdays and anniversaries per guidelines Cross-train FOH and BOH to increase development and productivity Manage FOH and BOH management and team members Foster a culture of positive vibes for team and guests Build authentic relationships with team and guests; empower the team to connect daily Inspire the team by owning the business and architecting guest service experiences Drive continuous performance improvement balanced across people, financials and guest experience Provide constructive feedback and recognize small and big wins Your Store Treat the store as a home; notice details and ensure readiness Regularly taste products and ensure training on full menu Catering Hire and train catering team; schedule for events and activations Ensure catering orders are packed and dispatched on time Problem Solving Address issues proactively; use creative thinking and good judgment to prioritize the business, team and guest Administrative Responsibilities
— Proactive approach Scheduling FOH and BOH; manage catering and delivery staffing Adhere to labor budgets; cross-train and adjust staffing as needed Ensure coverage during time off and manage manager on duty coverage Schedule management for holidays, weekends and events Ordering Inventory and store ordering (wearables, merchandise, packaging, supplies) Maintain par levels for BOH production and keep COGS within budgets Manage store office, maintenance, cleaning supplies, and beverages Manage coffee and tea inventory for retail and bulk Store Operations Open and close the store; complete opening/closing manager lists Cash handling, end-of-day close, tips distribution, and alarm procedures Cash deposits and change management per policy Ensure proper uniforming of staff Repairs/Maintenance/Cleanliness: take ownership to keep the store in good condition Guest Issues Handle guest issues when escalated; the manager on duty leads response; turn negative experiences into positive ones Store Printed Menus Download and print updated menus weekly; maintain stock of updated menus Catering & Pre-Orders Managers ensure catering orders are packed and dispatched on time; ensure catering team is trained and scheduled Budget Weekly COGS reporting; monitor FOH and BOH labor percentages; controllable expenses Track store bottom line and guest satisfaction; develop action plans for continuous improvement Hiring/Onboarding Recruit, interview and hire team members aligned with culture Interview for FOH, catering, and BOH positions; onboard all team members Training Properly train new team members per company program Ensure ongoing training and confirming competency Performance / Accountability FOH Hourly Performance Reviews; coaching and counseling with proper documentation Adhere to policies; hold all team members accountable Quarterly 1:1s, annual and anniversary performance reviews Recognize and reward team members Coordinate coverage for days off with other managers Collaborate with Store Manager, Assistant Store Manager, Pastry Chef and Sous Chef for daily responsibilities Programs/Applications POS operation; maintain 100% accuracy with transactions Complete opening/closing checklists; stay responsive on email, Teams and SharePoint Zenput: ensure lists are completed and store cleanliness is maintained Other duties as assigned
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The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house. We don’t use any artificial ingredients. Coffee is offered with Intelligentsia Coffee and a crafted coffee menu. We aim to create a guest service experience that feels like an escape from daily life, with a positive, consistent donut and experience for every guest. This obsession with guest service starts with you. Work Environment
The Salty is a fast-paced, team-oriented operation both in the back of house and front of house. Our management leads by example, communicates openly, and collaborates with the team. There’s no “I” at The Salty; we all contribute to making The Salty a benchmark in experiential F&B for quality, service, and culture. Ambitious? Yes. Impossible? No — let’s get to work and crush it. The Job
Store Managers oversee everything that happens within their store — front of house to back of house, salary to hourly. The Store Manager balances advocacy for their team with owning and driving business KPIs (P&L results, guest sentiment, in-store sales growth, delivery and catering) while upholding operational practices, core values, and company culture. All Guest Experience Team Members, Key Holders, and Assistant Store Manager report to the Store Manager, and all BOH positions indirectly report to the Store Manager. The Store Manager ensures optimal production cadence, high product quality, cleanliness standards, and that core values are instilled across all positions. A successful Store Manager accepts accountability for the duties and responsibilities of the role. This position reports directly to the Regional Manager for the assigned store. What We Offer
Schedule flexibility – Store Managers are scheduled to work 45-50 hours per week Competitive salary plus quarterly bonus 6 weeks Paid parental leave Health, dental and vision benefit plan options for full-time team members Matching Health Savings Account Matching 401(k) and Roth Retirement plans Company paid life insurance Employee Assistance Programs Pet Insurance 40% off all merchandise, donut and coffee orders, and catering Friends and family discount An anniversary program Generous PTO, Sick Time and Well-Being Time off Growth and development opportunities in a rapidly growing company About You
4+ years experience in a management capacity in hospitality and/or food & beverage Managed and developed 10+ team members per shift Experience in Food Safety + Planning; Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager’s Certification) Capable of thriving in a fast-paced environment, directing teams and remaining calm under pressure P&L, COGS, budgeting, financial planning and strategy, labor/scheduling, training & team development Experience with off-site catering is a plus Hiring, training and scheduling a catering team to maximize sales opportunities and community connections Ability to coordinate multiple tasks (food, beverage, labor) while maintaining standards Excellent communication skills with diverse staff Coachable and feedback-oriented Ability to coach in a positive, fair, discreet manner for growth Accountability for job performance; improvement-focused Self-starter with initiative; big-picture thinking and clear team communication Hospitality and guest-service oriented; service-driven Innovative and creative in finding ways to positively impact the business Ability to manage multiple projects and delegate with quality Proficient in Microsoft Office Personal characteristics: action-oriented, self-motivated, positive, humble, service-focused, flexible, and ethical Belief in The Salty’s core values Ability to work weekends and holidays Your Responsibilities at The Salty
Leadership Responsibilities A positive attitude Maintaining professionalism; modeling desired behavior; balancing guest service with team camaraderie Guest Interaction Know your guests and regulars; remember what they order Assist guests in a happy, positive, genuine way Check in with guests, answer questions, and address needs throughout the day Anticipate needs and address concerns with a positive attitude Attendance Maintain consistent attendance and punctuality; follow The Salty attendance policies Hold team members accountable to attendance policies Your People Develop a team by identifying talent and growing future leaders through training Conduct check-ins, 1:1s, and performance reviews Recognize birthdays and anniversaries per guidelines Cross-train FOH and BOH to increase development and productivity Manage FOH and BOH management and team members Foster a culture of positive vibes for team and guests Build authentic relationships with team and guests; empower the team to connect daily Inspire the team by owning the business and architecting guest service experiences Drive continuous performance improvement balanced across people, financials and guest experience Provide constructive feedback and recognize small and big wins Your Store Treat the store as a home; notice details and ensure readiness Regularly taste products and ensure training on full menu Catering Hire and train catering team; schedule for events and activations Ensure catering orders are packed and dispatched on time Problem Solving Address issues proactively; use creative thinking and good judgment to prioritize the business, team and guest Administrative Responsibilities
— Proactive approach Scheduling FOH and BOH; manage catering and delivery staffing Adhere to labor budgets; cross-train and adjust staffing as needed Ensure coverage during time off and manage manager on duty coverage Schedule management for holidays, weekends and events Ordering Inventory and store ordering (wearables, merchandise, packaging, supplies) Maintain par levels for BOH production and keep COGS within budgets Manage store office, maintenance, cleaning supplies, and beverages Manage coffee and tea inventory for retail and bulk Store Operations Open and close the store; complete opening/closing manager lists Cash handling, end-of-day close, tips distribution, and alarm procedures Cash deposits and change management per policy Ensure proper uniforming of staff Repairs/Maintenance/Cleanliness: take ownership to keep the store in good condition Guest Issues Handle guest issues when escalated; the manager on duty leads response; turn negative experiences into positive ones Store Printed Menus Download and print updated menus weekly; maintain stock of updated menus Catering & Pre-Orders Managers ensure catering orders are packed and dispatched on time; ensure catering team is trained and scheduled Budget Weekly COGS reporting; monitor FOH and BOH labor percentages; controllable expenses Track store bottom line and guest satisfaction; develop action plans for continuous improvement Hiring/Onboarding Recruit, interview and hire team members aligned with culture Interview for FOH, catering, and BOH positions; onboard all team members Training Properly train new team members per company program Ensure ongoing training and confirming competency Performance / Accountability FOH Hourly Performance Reviews; coaching and counseling with proper documentation Adhere to policies; hold all team members accountable Quarterly 1:1s, annual and anniversary performance reviews Recognize and reward team members Coordinate coverage for days off with other managers Collaborate with Store Manager, Assistant Store Manager, Pastry Chef and Sous Chef for daily responsibilities Programs/Applications POS operation; maintain 100% accuracy with transactions Complete opening/closing checklists; stay responsive on email, Teams and SharePoint Zenput: ensure lists are completed and store cleanliness is maintained Other duties as assigned
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