Magellan Solutions USA (MSUSA)
Call Center Representative - Onsite Work Only - NO REMOTE WORK
Magellan Solutions USA (MSUSA), Palo Alto, California, United States, 94306
Switchboard Operator - Palo Alto (Onsite Work Only, NO REMOTE WORK)
Interested in customer service representative roles? You're in the right place!
This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.
Benefits include healthcare, 401K, Paid time off and paid holidays. Inbound calls only Work at a premier medical facility Help support our veterans Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California.
Essential Duties and Responsibilities
Schedule
Monday, Tuesday and Thursday: 6:00 am - 2:30 pm Friday and Saturday: 11:00 pm - 7:00 am
Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism. Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. Maintains an above-average attendance record. Follows established standard operating procedures Qualifications/Requirements
A high school diploma is required. At least one year of call center experience is required. Can be a team player. Can work without direct supervision. Can work well with medical staff, veterans, and the elderly. Has a good work ethic Outstanding verbal communication skills (phone etiquette). Detail-oriented, can multi-task, and is highly organized. Strong Microsoft Office skills. Must be flexible
Previous Military encouraged to apply
Must be able to pass an extensive background check
Interested in customer service representative roles? You're in the right place!
This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.
Benefits include healthcare, 401K, Paid time off and paid holidays. Inbound calls only Work at a premier medical facility Help support our veterans Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California.
Essential Duties and Responsibilities
Schedule
Monday, Tuesday and Thursday: 6:00 am - 2:30 pm Friday and Saturday: 11:00 pm - 7:00 am
Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism. Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. Maintains an above-average attendance record. Follows established standard operating procedures Qualifications/Requirements
A high school diploma is required. At least one year of call center experience is required. Can be a team player. Can work without direct supervision. Can work well with medical staff, veterans, and the elderly. Has a good work ethic Outstanding verbal communication skills (phone etiquette). Detail-oriented, can multi-task, and is highly organized. Strong Microsoft Office skills. Must be flexible
Previous Military encouraged to apply
Must be able to pass an extensive background check