Ontic
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the Customer Account Manager, here's what you'll need to bring with you:Bachelor's degreeHS diploma or GED and 3 years of relevant work experienceProficient with Microsoft Office Suite1+ years of experience working in a cross-functional matrix organizationAs a Customer Account Manager, you will:Full-cycle manage a portfolio of customer relationships, maximizing customer satisfaction and delivering on sales plansEnsure all product in stock ships as early as possible (ie., identify pull in opportunities) Management and co-ordination of pricing, RFQs and RFPs, with the support of the Estimating team, to ensure maximum value creation across every aspect of the businessManagement of incoming POs and PO revisions, which includes CRM usage to ensure proper documentation of changes and requirementsReview warranty requestsCommunicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer callsFull cycle customer relationshipCommunicate customer WIP reportsManage backlog and ship/reschedule datesSupport the execution of the AM Production MeetingCreate backlog and arrears burn down plansPrioritize activities of multi-functional team, considering financial, OTD and TAT targetsReview and respond to customer liquidated damages claimsWork with internal stakeholders to formulate responses to customer support requestsMaintain pre-approved levels of rotatable stockOur Benefits:Comprehensive medical insuranceCompetitive PTOCompany 401K plan with up to 4% matched contributionAnnual bonus program (varies by level and discretionary based on company and individual performance)Flexible working arrangementsPaid volunteering opportunitiesAccess to mental health champions across our sitesCommitment to developmentEmployee referral program#LI-OnsiteThis position requires access to U.S. export-controlled information.EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/VeteranCompensation Pay Range$65,000-75,000/yr based on experiencePlease click here to review Ontic's California Consumer Privacy Act policy.Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected VeteranStatus, or any other characteristic protected by applicable federal, state, or local law.This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.