Reachdesk
Join to apply for the
Director of Account Management
role at
Reachdesk Join to apply for the
Director of Account Management
role at
Reachdesk Get AI-powered advice on this job and more exclusive features. This range is provided by Reachdesk. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$130,000.00/yr - $140,000.00/yr Remote
(must be based in the U.S. Eastern Time Zone) or
Hybrid
if located in the New York Metro Area (mostly remote with occasional office time) About us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: its about building genuine human connections that fuel business growth. Whether youre engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. Were growing and were currently looking for a dynamic leader to drive our Account Management teams success About the role As Director of Account Management at Reachdesk, you will be responsible for retaining and growing our global portfolio of existing accounts. Youll lead and develop a team of Account Managers focused on driving platform adoption, identifying expansion opportunities, and delivering measurable business impact. Youll ensure your team provides a high-impact customer experiencereinforcing how Reachdesk solves business challenges, introduces innovations, and delivers the full value of our personalized gifting, SWAG sourcing, event fulfillment, and supply chain optimization. Youll also take a hands-on role in strategic accounts, owning key relationships and helping lead our most important clients. Reporting to the Chief Customer Officer, youll work cross-functionally with leaders across Customer Experience, Sales, Product/Engineering, Marketing, Supply Chain, and Finance to evolve our go-to-market strategy and scale data-driven, repeatable processes that drive growth. The ideal candidate is a growth-minded leader, trusted client partner, and results-oriented operatoran innovative thinker who balances strategic vision with execution and inspires teams to deliver strong outcomes. Key responsibilities include the following: Lead, coach, and scale a team of Account Managers in the U.S. and U.K. focused on driving client retention, revenue expansion, and consistent platform adoption. Serve as a strategic advisor on key accounts, owning executive relationships and ensuring clients realize the full value of Reachdesks platform and services. Continuously improve systems, processes, and go-to-market approaches that drive repeatable success, improve team productivity, and deliver stronger business results. Equip Account Managers with tools and insights to proactively solve business problems, address retention risks, identify expansion opportunities, and effectively introduce new products to clients. Own the client escalation process and identify early indicators of non-renewal risk, working with Customer Experience leaders to resolve issues that could impact results or renewal. Collaborate cross-functionally with Sales, Product, Engineering, Marketing, Supply Chain, and Finance to align strategy and drive outcomes. Foster a culture of innovation by piloting new engagement models, leveraging data to uncover untapped opportunities, and championing continuous improvement. About you 5+ years of Account Management team leadership with a sales background and a proven track record of consistently meeting or exceeding revenue goals.
Note: This is not a customer success, support, service, operations, implementation, or project management role. Background in subscription-based SaaS or technology services, with a history of success in consultative, solution-oriented environments. Proven ability to identify, hire, and develop high-performance teams, with expertise in training on selling, upselling, and cross-selling best practices. Skilled in managing and expanding relationships across complex organizations, particularly within sales and marketing functions, with experience engaging stakeholders at both SMB and Enterprise levels. Demonstrated success in building scalable account management systems, including developing go-to-market strategies, sales enablement materials, and actionable client roadmaps that drive retention, expansion, and product adoption. About the benefits Here are just some: Competitive salary, stock options, and 401(k) matching program Dental, audio, visual, and life insurance Flexible PTO A super collaborative working culture populated by innovative, fun, and dedicated people. *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and locationbenchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Seniority level
Seniority level
Director Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Internet Marketplace Platforms Referrals increase your chances of interviewing at Reachdesk by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified when a new job is posted. Sign in to set job alerts for Director of Account Management roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Director of Account Management
role at
Reachdesk Join to apply for the
Director of Account Management
role at
Reachdesk Get AI-powered advice on this job and more exclusive features. This range is provided by Reachdesk. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$130,000.00/yr - $140,000.00/yr Remote
(must be based in the U.S. Eastern Time Zone) or
Hybrid
if located in the New York Metro Area (mostly remote with occasional office time) About us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: its about building genuine human connections that fuel business growth. Whether youre engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. Were growing and were currently looking for a dynamic leader to drive our Account Management teams success About the role As Director of Account Management at Reachdesk, you will be responsible for retaining and growing our global portfolio of existing accounts. Youll lead and develop a team of Account Managers focused on driving platform adoption, identifying expansion opportunities, and delivering measurable business impact. Youll ensure your team provides a high-impact customer experiencereinforcing how Reachdesk solves business challenges, introduces innovations, and delivers the full value of our personalized gifting, SWAG sourcing, event fulfillment, and supply chain optimization. Youll also take a hands-on role in strategic accounts, owning key relationships and helping lead our most important clients. Reporting to the Chief Customer Officer, youll work cross-functionally with leaders across Customer Experience, Sales, Product/Engineering, Marketing, Supply Chain, and Finance to evolve our go-to-market strategy and scale data-driven, repeatable processes that drive growth. The ideal candidate is a growth-minded leader, trusted client partner, and results-oriented operatoran innovative thinker who balances strategic vision with execution and inspires teams to deliver strong outcomes. Key responsibilities include the following: Lead, coach, and scale a team of Account Managers in the U.S. and U.K. focused on driving client retention, revenue expansion, and consistent platform adoption. Serve as a strategic advisor on key accounts, owning executive relationships and ensuring clients realize the full value of Reachdesks platform and services. Continuously improve systems, processes, and go-to-market approaches that drive repeatable success, improve team productivity, and deliver stronger business results. Equip Account Managers with tools and insights to proactively solve business problems, address retention risks, identify expansion opportunities, and effectively introduce new products to clients. Own the client escalation process and identify early indicators of non-renewal risk, working with Customer Experience leaders to resolve issues that could impact results or renewal. Collaborate cross-functionally with Sales, Product, Engineering, Marketing, Supply Chain, and Finance to align strategy and drive outcomes. Foster a culture of innovation by piloting new engagement models, leveraging data to uncover untapped opportunities, and championing continuous improvement. About you 5+ years of Account Management team leadership with a sales background and a proven track record of consistently meeting or exceeding revenue goals.
Note: This is not a customer success, support, service, operations, implementation, or project management role. Background in subscription-based SaaS or technology services, with a history of success in consultative, solution-oriented environments. Proven ability to identify, hire, and develop high-performance teams, with expertise in training on selling, upselling, and cross-selling best practices. Skilled in managing and expanding relationships across complex organizations, particularly within sales and marketing functions, with experience engaging stakeholders at both SMB and Enterprise levels. Demonstrated success in building scalable account management systems, including developing go-to-market strategies, sales enablement materials, and actionable client roadmaps that drive retention, expansion, and product adoption. About the benefits Here are just some: Competitive salary, stock options, and 401(k) matching program Dental, audio, visual, and life insurance Flexible PTO A super collaborative working culture populated by innovative, fun, and dedicated people. *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and locationbenchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Seniority level
Seniority level
Director Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Internet Marketplace Platforms Referrals increase your chances of interviewing at Reachdesk by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified when a new job is posted. Sign in to set job alerts for Director of Account Management roles.
Senior Director, Sales Operations & Strategy
College Park, MD $164,921.00-$215,063.00 3 months ago Washington, DC $115,000.00-$180,000.00 3 days ago Washington, DC $115,000.00-$180,000.00 1 week ago Herndon, VA $206,500.00-$232,754.00 3 weeks ago Sales Director, Last-Mile (Remote - Virginia)
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Washington, DC $160,000.00-$175,000.00 1 week ago Director of BD for Foreign Assistance Programs
Director of Business Development, Human Performance
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr